Helping you understand cookies

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again so it can recognise you as a return visitor and improve your experience. This guide is to help you understand how Hive uses cookies.

Cookies Explained

A clear concise guide to cookies

We explain the basics of what cookies are and what they do, and talk about the different types of cookies you will find.

We also cover why cookies can be helpful to you and explain that you have the option to control which cookies your browser accepts.

What are cookies?

A cookie is a piece of text that is stored on your computer by your web browser. We use cookies to monitor how people use our site. This helps us to understand how our customers and potential customers use our websites so we can develop and improve their design, layout and more relevant content.

How they work

When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that site, your computer checks to see if it has a cookie that is relevant and if so sends the information contained in that cookie back to the site. Cookies may come from the website itself, advertising banners or other graphics that make up a webpage.

How we use cookies

The cookies used on our websites are classified based on the International Chamber of Commerce (ICC) guide for cookie categories. There are four broad groups of cookies.

  1. Cookies which are essential so you can move around and use our websites - Strictly necessary.

  2. Collect information about how you use our website. - Performance.

  3. Cookies which remember choices you make and allow us to provide enhanced features - Functional.

  4. Cookies which are placed by third party advertising networks and collect information about your browsing habits - Targeting.

To find our more about these types of cookies see our cookie policy.

The benefits of cookies

By using cookies, a site ’knows’ that you have been there before, and in some cases, tailors web content to take account of this based on what you have looked at or done previously. For instance, it can be helpful to vary content according to whether this is your first ever visit to a site – or if you are a regular website visitor. Some cookies are more sophisticated. They might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes. They can also be used to store data on what is in your ’shopping cart’, adding items as you click.

Concerns about cookies

There is nothing especially secret about the information gathered by cookies, but you may be concerned that your web behaviour is being used to target you for special offers. For transparency we provide a list of our third party tracking cookies with information about how to opt out of them if you wish in our cookies section.

Control your cookies

Almost all web browsers allow you the option to block cookies. That means you can block all cookies or you can choose which ones to accept. This can however make browsing difficult - some sites do not work or work less well with cookies turned off. For instructions on how to manage your cookie privacy setting in your browser see our section on cookie browser options.

Our Cookie Policy
Our cookies

A detailed list of the types of cookies we use on our website.

Here is a list of cookies we use on our website with an explanation of what they do including a link to opt out from being tracked by these cookies.

Strictly necessary

These cookies are essential for you to move around and use the features of our websites.

Hive

On our website we use cookies to check you have logged into your account and to record that you have asked the site to remember your login details.

Opt out details

If you wish to opt out of these cookies you will need to change your browser settings. Cookie browser options

Performance

These cookies collect information about how you use our websites.

Google Analytics

Google Analytics service offered by Google that generates detailed statistics about the visitors to a website. Their cookies are used to store details how long a visitor spends on a website and where they came from.

Opt out details

The Google Analytics Opt-out Browser Add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera. Google Analytics Opt-out Browser Add-on

QuBit OpenTag

QuBit OpenTag is a JavaScript tag management tool that allows us to quickly and easily upload and make changes to the tags on our webpages. Cookies are used to capture details of which pages visitors browse.

Opt out details

For opt out information visit opentag.qubitproducts.com.

SessionCam

SessionCam is a solution for recording and then replaying what visitors are doing on each page of a website. We use it to improve the usability of our website.

Opt out details

If you wish to opt out of these cookies you will need to change your browser settings. Cookie browser options

Functional

These cookies allow us to remember choices you make and provide enhanced features.

Hive

We use cookies to enhance the usability of site visits. These include cookies that capture your name and email address when you log in to personalise the experience.

Opt out details

If you wish to opt out of these cookies you will need to change your browser settings. Cookie browser options

Twitter

Twitter sets cookies on our to better understand how you interact with their service and they use a session cookie so you don't need to enter your login details for every tweet you send.

Opt out details

No opt out available. For further details see Twitter privacy policy

YouTube

We use a YouTube embedded player for which YouTube uses cookies to collect details about video usage.

Opt out details

No opt out available. For further details see Google privacy policy

Targeting cookies

These cookies are placed by third party advertising networks and collect information about your browsing habits.

Our website does not currently use any targeting cookies.

Cookie browser options