Frequently Asked Questions

How can we help you?

Thank you for your interest in Hive’s family of smart products and services. Hive has discontinued the direct sale of our products and related services in the United States and Canada effective December 31st, 2019.

We value our customers and will continue to support our products. We will notify our active customers of changes to how we support their app and devices. Please see a few of the Frequently Asked Questions regarding the decision to discontinue direct sales in the section below.

Frequently Asked Questions

  • How long will my Hive devices be supported for?
    From Tuesday November 30th 2021, Hive will not be offering services in North America. All of your Hive subscriptions and devices will remain active, available and working normally until that date. You can still contact our customer support team by phoning 1-866-470-9133 (Mon to Fri: 9am - 1pm, Sat: 9am - 11am CST) or on live chat. Chat support will remain open for one month after November 30th.
  • Will my Hive thermostat still work?
    You won't be able to use the Hive app or any smart features (to schedule your heating, for example) but you'll still be able to adjust your heating manually using the dial on your Hive thermostat.
  • What will Hive do with my account data?
    Our commitment to the security of your personal data remains unchanged by this decision. We will keep your personal information for as long as you have an account with us and will not sell your data to third parties. If you decide to close your account with us, we will keep your personal information for a reasonable period to maintain our records and legal obligations to you.
  • Are there other platforms that support Hive products?
    Hive Lights and Plugs can currently be paired with Amazon Echo Plus. Customers would need to setup their Amazon account and Echo Plus to pair their Hive Lights and Plugs.

Download our product guides

Hive Active Thermostat Quick Start Guide

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Hive Active Heating Thermostat

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Hive Thermostat Frames

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Hive Active Light 9W

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Cool to Warm White 9W

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Color Changing 9W

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Hive Hub

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Hive Active Plug

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Hive Motion Sensor

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Hive Window or Door Sensor

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Signal Booster

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Hive View

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Service Status Page

Having trouble with the Hive app or website?

Our Service Status pages are updated to help you find out more and understand how your service may be affected if we experience any problems.

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