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How will I receive images of people recorded by my Hive View or Hive View Outdoor?
When your Hive View or Hive View Outdoor detection settings have 'person' turned on and your camera recognises that it’s currently recording a person, it’ll take a snapshot and send an image of them to your smartphone as a notification.
For iOS users this applies to iOS 10 and above only.
Hive Hint: If you'd like to see a larger version of the snapshot to get a closer look, please try the following:
* For iOS 10 and above, using an iPhone 6s and above, long press the notification
* For iOS 10 and above, using an iPhone 6 and lower, swipe the notification right to left and select 'View'
* For Android, long press the notification
For iOS users this applies to iOS 10 and above only.
Hive Hint: If you'd like to see a larger version of the snapshot to get a closer look, please try the following:
* For iOS 10 and above, using an iPhone 6s and above, long press the notification
* For iOS 10 and above, using an iPhone 6 and lower, swipe the notification right to left and select 'View'
* For Android, long press the notification
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