Get help installing Hive

Thank you for buying Hive

All that’s left to do is book your installation date with one of our British Gas Engineers. So let’s get started. Enter the voucher code that you’ll find in your 'Welcome to Hive' booklet.


Hive Active Heating

Hive Active Heating is the UK’s favourite wireless thermostat. Smart heating and hot water control, at home or from your phone.


Here’s what we’ll need to install Hive for you

  • A working central heating system. We can install Hive on gas or LPG systems as well as some Electric Boilers.
  • An existing broadband connection with a spare ethernet port connection
  • An extra power socket close to your broadband router
  • An Android or iPhone SmartPhone
  • An up-to-date web browser (IE11, Edge, Chrome, Safari or Firefox)

What happens after you book your engineer visit

  • You will be sent a confirmation email with a link to validate your account details
  • We will confirm the date and time of your installation
  • Installation should take around 90 minutes
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