How can we help you?
How do I contact Hive customer support?
If you need any further help or have any questions visit us at hivehome.com/support or call us on 0333 202 9614 (free from mobiles) between 8am – 9pm Monday to Sunday.
Featured Articles
- I've moved into a house that has Hive products installed, what should I do?
- Can I move or remove the ‘My Boiler’ feature on my Hive app dashboard?
- Why can’t I see the ‘My Boiler’ feature in the Hive app?
- If I buy Hive products and then move home what should I do?
- What Hub do I need to use Hive Actions?
- What happens if I miss a payment for my Hive Live or Hive Payment Plan?
- How do I control my Hive products with Amazon Alexa?
- My Phillips Hue lights aren't working, what should I do?
- How do I set up Hive Actions?
- Why can’t I see Actions in the app?
- How do I remove an Action?
- What happens to my existing Actions when I update my Hive app?
- What are Quick Actions?
- How do I edit an Action?
- How to reconnect your Hive Hub
- How do I boost my Hive Active Heating with Amazon Alexa?
- Have any new commands been added to the Amazon Alexa skill?
- What does the Hive app for Apple watch do?
- How do I amend my schedules using the website dashboard?
- How do I enable alerts for my Hive sensors?
- How do I set up Hive Mimic mode?
- How do I set up notifications my Hive sensors?
- What does Hive Mimic mode do?
- What will happen if I stop Hive Mimic mode before the end of the set schedule?
- Can I set the colour, tone and brightness of each Hive Active Light when setting up Hive Mimic mode?
- How to set up Hive Mimic mode (Video)
- Can I use text control (SMS) on all Hive products?
- Is holiday mode available on all Hive products?
- What is the Hive app dashboard?
- How do I control my Hive products from the Hive app dashboard?
- How do I access my devices from the Hive dashboard or all devices list?
- I’ve updated my Hive app to the latest version, what happens to my previous settings and schedules?
- What is the all devices list?
- How do I change my personal details?
- What can I do if my Hive products aren't working?
- What happens if I decide to cancel my Hive Live?
- What happens if I decide to cancel my Hive Payment Plan?
- What is IFTTT?
- Will I still receive push notifications if I log out of my app?
- How much data does a push notification use?
- Why have my Hive Sensor text alerts changed to push notification?
- How do I get back to the Hive dashboard or all devices list from another page?
- I’ve forgotten my Hive username, what should I do?
- What happens if more than one device is using the Hive app or online dashboard?
- What are Hive widgets and how do I install them on my Android device?
- How can I change my password and what should I do if I forget it?
