Hive Heating & Cooling Pack
Cool or heat your home and conserve energy at the same time. With the beautifully designed Hive Active Thermostat, you can control your home temperature from your smartphone.
- Adjust your thermostat to the perfect temperature from anywhere.
- Schedule your thermostat to cool or warm your home at certain times.
- Works with Amazon Alexa.
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To use any of the Hive products you will need:
- A broadband connection
- A router with a spare Ethernet port connection and an extra power supply close to your Internet router. If you want to use the Hive app, you will need an Apple iPhone or iPad using iOS 9 or later or a device running Android (minimum 4.0.3)
- A computer or tablet with internet access and an up-to-date web browser (we recommend; Internet Explorer 10 or the latest versions of Google Chrome, Firefox and Safari) if you want to control your products from your computer
If you don't have a smartphone or tablet, you can control your Hive products from your desktop in your Hive dashboard. We recommend using a smartphone or tablet and the Hive app to have the most convenience and ease.
We have strict security measures in place to protect your personal information and access to your system. This includes following robust procedures (for example, checking your identity when you phone us) and encrypting communication with our website and mobile apps using industry standard SSL encryption.
Access to your account is protected by a password that you set the first time that you log in. We recommend that you choose a secure password that is not easily guessed, that you do not write it down or share it with anyone and that you change it regularly. We never store your password unencrypted.
You are entitled to cancel your Hive order. If you have purchased any Hive products directly either through hivehome.com or over the phone and wish to cancel, you must email help.USA@hivehome.com or call us at (866) 470-9133 within 14 calendar days starting from the day after you receive your Hive products.
Hive has partnered with HomeAdvisor who can provide a highly qualified and professional service technician to install Hive products. Click here for more information. You can also contact Customer Support and request this service at anytime. Hive will work with HomeAdvisor to identify the best technician to carry out your installation. You will be required to pay for the installation.