How can we help you?
What do I need to have before I can start using Hive products?
To use any of the Hive products you will need:
1. A broadband connection
2. A router with a spare Ethernet port connection and an extra power supply close to your Internet router. If you want to use the Hive app, you will need an Apple iPhone or iPad using iOS 10.0 or later or a device running Android (minimum 5.0)
3. A computer or tablet with internet access and an up-to-date web browser (we recommend; Internet Explorer 10 or the latest versions of Google Chrome, Firefox and Safari) if you want to control your products from your computer
- What features come with the Hive Active Plug?
- How do I set up my Hive Active Plug? [North America]
- How do I set up my Hive Light? [North America]
- What are the differences between the Hive Active Light bulbs?
- What is “Quick Heat” and “Quick Cool”?
- How can I get my Thermostat professionally installed?