How can we help you?

How do I reset my Hive View?


If you find Hive View is not working as it should you may need to reset it, resetting will restart your camera.

To reset a camera:
• Make sure the camera is switched on
• Find a paperclip or similar mechanism
• Press the reset button in the pin hole on the underside of the camera for c.3 seconds. Please note: do not hold it down for longer or this will initiate factory restore
• The camera will restart itself

If you’re still not up and running, email us at help@hivehome.com.

If you would like to give your camera to a friend or family member to use with their Hive online account it must first be removed from your Hive online account via 'Manage Devices' in the Hive app and then by factory restoring it, factory restoring will remove the Wi-Fi network and all your settings.

To factory restore a camera:
• Make sure the camera is switched on
• Find a paperclip or similar mechanism
• Press the reset button in the pin hole on the underside of the camera for c.7-8 seconds until you see the ring light double flash yellow twice
• The camera will reset and power itself back on
• The ring light will then begin single flashing blue - it is now in bluetooth pairing mode and ready to be re-installed.

The new owner should follow the install guide which they can download here.

Rate this article

Thanks for rating this article

How can we help?

If the above article does not answer your question, please try contacting our customer support team by sending us a message.

SEND US A MESSAGE

CALL US AT 1-866-470-9133

Phones lines are open

Mon to Fri: 9am - 1pm (CST)
Sat: 9am - 11am (CST)
Sun: Closed

Featured Articles

Dev Tools
AB tests
AB.bnaUpsell
AB.hhpMoneyBackGuarantee
Environments