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What can I do if my Hive View or Hive View Outdoor isn’t working? [North America]

If you have a problem with your Hive View or Hive View Outdoor, try the following:

1. Check our service status page ( to see the status of the Hive app.
2. Check that your broadband connection is working.
3. Check that your Hive View or Hive View Outdoor is connected to the main power source and switched on.
4. Reset the camera

If you’re still not up and running, please contact Customer Support.

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If the above article does not answer your question, please try contacting our customer support team by sending us a message.


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