How can we help you?
Can I cancel my Hive order and get a refund? (United States)
You are entitled to cancel your Hive order. If you have purchased any Hive products directly either through hivehome.com or over the phone and wish to cancel, you must email help.USA@hivehome.com or call us at (866) 470-9133 within 30 calendar days starting from the day after you receive your Hive products.
- Are Hive products secure?
- What does Hive Mimic mode do? [North America]
- Will my Hive products switch off if my broadband is turned off or stops working? [North America]
- How do I return a product?
- What do I need to have before I can start using Hive products?
- What's changed in the new Hive app?
- What are Hive Actions?
- Can I get next day delivery?
- Can I control my Phillips Hue lights using the Hive app?
- Can I have multiple Hive products set up in my home?
- Does Hive have an iPad app?
- Can I control more than one property through the Hive app?
- Do I need a smartphone to use Hive products?
- What are Quick Actions?
- How do customers earn money with OhmConnect?
- How do customers connect their Hive Products to OhmConnect?
- How is OhmConnect working with Hive?
- Is Hive compatible with other connected home devices?
- Do Hive products come with a warranty?
- Is the Hive app available on the Apple watch?
- Why can’t I create a certain Action?