How can we help you?
How do I check the status of my Hive appointment?
If you have a Hive appointment booked for today and the Engineer is late or has failed to attend, please call British Gas on 0333 200 8899.
- Is Hive Active Heating compatible with all types of boiler?
- My thermostat is displaying a red battery symbol, “Low Batts”, or “Chg Batts” - what should I do?
- What should I do if my boiler isn't working?
- How do I set up my Hive Active Light?
- Why do I need a Hive Hub?
- What does it mean if ‘NO RF’ or 'No Signal' is displayed on the thermostat?
- How do I set up my replacement Hive Thermostat?
- How do I set up my replacement Hive Hub?
- How do I set up my Hive Active Plug?