Hive Leak Plan
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The Hive Leak Sensor is a smart leak detector that monitors water flows around your home. As soon as it detects anything out of the ordinary, like a potential leak, you automatically receive a notification to your smartphone so you can act quickly.
Features & benefits
This early warning system gives you reassurance that your home is always protected, even from hidden leaks.
The Hive app allows you to customise your notifications preferences for both strong and weak flows of water.
Learn more and keep track of your water consumption with the new in-app Usage Insights feature.
Installation
The Hive Leak Sensor is a simple self-install device that anyone can set up using a smartphone. All you need to do is connect the device to your WiFi, customise your notifications preferences and find your stop tap.
FREE standard delivery - 3 to 5 business days
Catches bigger leaks
Do you have children at home? Get notified straight away if your little one has left the tap running in the upstairs bathroom before it floods the downstairs!
Easily track your water usage
Our new Water Usage Insights feature on the app is included with Hive Leak Plan.
So you can keep track of your water consumption and discover ways to be more water efficient (and save money).
Spots hidden leaks
Get notifications for potential problems you might not see. Like a faulty washing machine dripping away in a cupboard.
Plus if you receive a notification, the Hive app will help you troubleshoot the problem and can also put you in touch with a local plumber if needed.
The Hive App
Hive is one of the highest rated smart home apps in the UK with 4 stars* from over 70,000+ customer reviews. Use it to help diagnose if there's a potential leak.
*Average rating taken from the App Store and Google Play
Warranty
Hive Leak specifications
Weatherproof
Water resistant
Size
Width: 75mm
Height: 255mm
Depth: 22.1mm
Weight
100g (including batteries)
Power Supply
2 x AA batteries (included)
Connectivity
WAP2 WiFi
Security
WiFi connection uses WPA2-PSK
All Secure web transfer using TLS
System Requirements
Internet connection: recommended 1.5Mbps or higher
iOS or Android device running an up-to-date operating system
802.11b/g/n WiFi wireless router
Hive app download (iOS or Android)
Hive Hub
Usage
For indoor and domestic use only
What’s in the box
Hive Leak
Leak sensor
2 x AA batteries
15mm and 22mm pipe clips
User guide
Frequently asked questions
How do I locate my internal stop tap?
Your internal stop tap is usually located in the kitchen under the sink but it can be anywhere on the ground floor of your home.
It’s important you are aware of where your internal stop tap is just in case there’s an emergency and you need to turn off the water. A qualified plumber will be able to help you locate your internal stop tap. Other common places for your stop tap are:
Kitchen cupboard
Bathroom
WC / cloakroom
Garage / utility room
Cellar
Under the stairs
How do I install my Hive Leak Sensor?
Your Hive Leak Sensor should be installed on your mains water pipework, as close to the internal stop tap as possible and before the pipework splits to supply other areas of your home. This is to ensure that it’s monitoring your entire mains water pipework.
> Get help on how to find your stop tap
Important: the Hive Leak Sensor must be fitted to your internal mains water pipework in a heated part of your home and not in an external location. You’ll need to make sure your Hive Leak Sensor is correctly installed and maintained for it to work and that you have mobile coverage to get notifications. Exclusions apply, see our Terms and Conditions.
Once you've found your stop tap, follow the steps below:
Install your Hive Leak Sensor on the ‘home’ side of your stop tap and before any branches on the mains water pipework.
The direction of the water flow is usually indicated by an arrow on the stop tap. If the arrow is not visible you should install the Leak Sensor as close to the stop tap as possible.
What does the light on my Hive Leak Sensor mean?
Hive Leak Sensor LED status:
Off
What it means:
Flat batteries
What you should do:
Replace the batteries
Hive Leak Sensor LED status:
On and blinks off once every 2 seconds
What it means:
Your Hive Leak Sensor is in pairing mode
What you should do:
Follow the instructions in your Hive app found on either the offline screen or go to your Hive Leak Sensor's settings and tap "Change Wi-Fi"
Hive Leak Sensor LED status:
On and double blinks every 2 seconds
What it means:
Your Hive Leak Sensor is successfully connected with your phone
What you should do:
Follow the installation instructions in your Hive app to get your Hive Leak Sensor connected to your home network
Hive Leak Sensor LED status:
Solid for 2 minutes then 2 blinks
What it means:
Successful connection
What you should do:
Connect your Hive Leak Sensor onto the mains water pipe
Hive Leak Sensor LED status:
Blinks once every 30 seconds
What it means:
Successful connection
What you should do:
Ensure that your Hive Leak Sensor is connected snugly onto the mains water pipe
Hive Leak Sensor LED status:
On and blinks every second
What it means:
Your Hive Leak Sensor is upgrading
What you should do:
Nothing - this should last around 8-10 minutes
What does it mean if I receive a high flow alert?
A high flow alert means that your Hive Leak Sensor has detected a constant flow of water through your mains stop tap. Typical sources of this type of water flow are:
Faulty toilet valve
Leaking pipe
Water softener
Long shower
Outside tap
What does it mean if I receive a low flow alert?
A low flow alert means that your leak sensor has picked up a drip somewhere on your property. For this type of alert, you will not be notified straight away. Check your settings to see what your notification threshold is. Typical sources of this type of water flow are:
Dripping valve (water tank or toilet)
Leaking pipe
Shower head
Which clip should I use for my Hive Leak Sensor?
Your Hive Leak Sensor comes with two clips used to connect the device to the pipework. Match the correct clip to your pipework. The smaller clip is designed to be installed on 15mm and the larger clip on 22mm pipework.
What if my pipe branches straight after my stop tap?
Try to install your Hive Leak Sensor before any pipe branches. Failure to install in the desired location could mean only part of your mains water pipework is being monitored.
What devices can I get the Hive app on?
You can get the Hive app on many smartphones, tablets and the Apple Watch. iOS or Android devices must be running an up-to-date operating system.
