Hive Keypad
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+ £9.99 per month for HomeShield Plus - 1st month free
Easily arm and disarm your Hive HomeShield system on the Hive Keypad. Give family, friends and guests their own unique PIN so they can also change HomeShield modes.
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FREE standard delivery - 3 to 5 business days
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Raise the alarm
If you spot something happening outside on your Hive View camera, trigger an SOS from the keypad. This will sound the alarm and notify your contacts.
Arm / disarm your alarm easily
Arm or disarm your alarm with PINs that you can create and manage in your Hive app.
Customisable modes
Customise Sleep, Home and Away modes in the Hive app to protect the right parts of your home at the right time. Then set them from your smartphone or on your keypad.
Control access
Give trusted family members and friends access to HomeShield. And control how much they can see and do from the Hive app.
Never miss a thing
If your alarm goes off, get automatic notifications for you and your loved ones by SMS, automated phone call or app notification.
Fits your home perfectly
Place your keypad at the main entrances to your home. Or even put one upstairs so you can easily set Sleep mode or use SOS.
Get 10% off Hive devices
When you subscribe to HomeShield, you can enjoy a 10% discount on Hive devices[1]. Just remember to sign into your Hive account when buying a new Hive device and your discount will be automatically applied when you reach the checkout.
The Hive App
Hive is one of the highest rated smart home apps in the UK with 4 stars* from over 70,000+ customer reviews. Use it to control our smart devices from wherever you are.
*Average rating taken from the App Store and Google Play
Voice control and more
We’ve partnered with some of your favourite smart home brands so you can enjoy Hive on whatever platform you like.
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Warranty All Hive products come with 1 year hardware warranty as standard
Keypad specifications
Features
16 button keypad with battery, status and connection indicators
Size
Width: 115mm
Height: 79mm
Depth: 27mm
Weight
170g
Audio
Chimes for keypad presses and to indicate countdown time
Power Supply
2 x CR123A lithium battery (included)
Connectivity
Zigbee
System Requirements
Internet connection: recommended 1.5Mbps or higher
iOS or Android device running an up-to-date operating system
Hive app download (iOS or Android)
Hive Hub
Usage
Designed to be mounted on an internal wall
What's in the box
Keypad
Keypad
Mounting screws and wall plugs
Reset pin
User guide
Frequently asked questions
Why is my keypad not appearing on my HomeShield dashboard?
The keypad is visible in Manage Devices in the menu. Here you will be able to move, rename and view device information. As you control these devices through mode settings, they do not appear on the dashboard.
How can I reset my keypad PIN?
To reset your keypad PIN, you can either:
Go to People, select your icon and choose another PIN (You can select Reminders of PINs being used so you don't use an existing PIN)
Go to HomeShield Settings > My Keypad PIN > Show PIN to reveal the PIN
How do I change the battery on my keypad?
If the keypad battery warning light is flashing red, you will need to replace the batteries soon. If your keypad light is solid red, it will soon shut down unless you replace the batteries immediately. Your keypad requires 2x CR123 batteries.
What devices can I get the Hive app on?
You can get the Hive app on many smartphones, tablets and the Apple Watch. iOS or Android devices must be running an up-to-date operating system.
What are your delivery options?
Can I return this product?
Yes.
If you’ve purchased Hive products directly through our website or over the phone, you’ll need to contact us within 14 days (starting from the day you receive your Hive products).
If a British Gas engineer has installed your Hive products and you’d like to return them, you’ll need to let us know within 14 days from the point of installation.
You can contact us on web chat and we’ll provide you with a returns number and send you a returns label. Print the label out and send it to our warehouse, free of charge. Once we receive your product, we’ll aim to process your refund within 5 working days.
What's the warranty period?
Hive products come with a 1-year standard warranty.
If you want to increase your warranty, you can join Hive Live for £2.99 per month and get ongoing warranty on your Hive products.
HomeShield
Protect your home from your phone with easy control, smart security reports and intelligent alerts for the whole family.
HomeShield Plus includes:
- Remote arming using your smartphone or Apple Watch
- Intelligent alerts via phone call, text or app notification
- 30 day cloud storage for unlimited cameras
- Family and friends access so they also receive alerts
- Guest access with unique PIN codes
