Important health information
Coronavirus update and FAQs
How we’re supporting our customers and employees
COVID-19 is affecting everyone – but we can get through it if we all support each other. Looking after our customers and employees is our top priority. So, we’ll be working hard to prioritise emergencies and put the needs of our most vulnerable customers first – no matter what.
Contacting us during this time
Our call centre staff will need to focus on helping vulnerable customers and dealing with emergencies. So please look at the FAQs below before getting in touch. But if you really need us, it’s easiest to start a live chat by clicking the Chat button on many of our pages or look at our support pages on https://www.hivehome.com/support instead, for some helpful guidance.
Our live chat opening hours are Monday to Friday 9am-7pm, Saturday 9am – 5pm and Sunday 10am – 5pm.
Due to the COVID-19 pandemic, we’re currently experiencing some delays with our deliveries.
If you ordered your delivery between 29th June and 12th July it may be affected by these delivery delays, however you should receive your order by no later than 20th July. Please only contact us if your delivery is more than five working days late. We apologise for any inconvenience.
Staying connected is important to us
Rest assured our Hive network is up and running and for regular updates visit our Status page