Hive Active Heating
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The award-winning Hive Thermostat works seamlessly with your existing heating system. Control it with your voice or from your phone. So wherever you are, it’s easy to make sure your home’s warm when it needs to be, without wasting energy.
Set schedules, get alerts if you leave the heating on and save up to £120 a year by never heating an empty home.
Covid-19 Safe Installation
FREE standard delivery - 1 to 3 business days
Control your home hands free
Our devices work perfectly with Amazon Alexa, Google Assistant and Siri. Don’t have a smart speaker? Get a free Echo Dot so you can make the most of your thermostat from the start.
Your heating in your hand
Our app gives you control of every aspect of your heating. Turn it up, down, on or off, set schedules and get notifications if you accidentally leave it on when you head out.
Save up to £120 a year
Managing your heating from wherever you are means it’s easy to make sure you’re only heating your home when you need to. That’s better for the environment and your energy bills.
A thermostat you can trust
Our smart thermostat is one of the most popular in the UK and the Hive app the highest rated smart home app in the UK.
Boost your heating with a tap
If your home isn’t as warm as you want, boost your heating or hot water so you get cosy quickly. You don’t have to worry about turning it off – it does that automatically.
Room-by-room control
Our smart thermostat helps you heat your whole home. But with Hive Radiator Valves you can make sure the temperature’s just right in every individual room, all from the app.
A great experience
With 4.5 stars* from over 65,000 customer reviews, our app is one of the highest rated in the UK. Use it to seamlessly control all our smart devices, Phillips Hue Lights and more.
*Average rating taken from the App Store and Google Play
Hive works with what you have
If you already have smart technology in your home like Amazon Echo, Google Home or Philips Hue Lights, our devices will connect easily - making your home even smarter.
Discover
Installation
To install Hive Active Heating, you need to be competent in electrical wiring and DIY, we’d suggest finding a local tradesperson with the expertise. Check our install guide to find out more.
Pro Install
Hive Active Heating can be installed in less than 90 minutes by a pro. Choose a qualified British Gas Engineer or an accredited Hive Pro in your local area.
Warranty
Product specifications
Features
Manage your heating and hot water from the thermostat and your smartphone with the Hive app.
Boost your heating via the thermostat, Hive app or using voice with Amazon Alexa, Apple HomeKit and Google Assistant
Ready By - pre-heat your home to the right temperature at the right time
Multizone – control up to 6 zones of heating
Save money by setting schedules and only heating your home when you need to
Frost Protection - your heating turns on automatically to prevent your pipes from freezing
Geolocation - be reminded to switch the heating off, if you’ve gone out with it left on
Holiday Mode - Save money by turning down the heat when you’re away whilst making sure your home is warm for your return
Compatibility
Most gas & LPG boilers
Oil boilers if they have an existing thermostat or programmer
Electric boilers with standard room thermostat and/or programmer
Dimensions
Thermostat:
Width: 104mm
Height: 100mm
Depth: 48mm
Receiver:
Width: 98mm
Height: 106mm
Depth: 44mm
Weight
Thermostat:
212g (excluding batteries)
Receiver:
162g
Power Supply
Thermostat:
4 x AA batteries (included)
Receiver:
230V mains
Connectivity
Zigbee
Weatherproof
The Hive Active Heating thermostat and receiver are not suitable for outdoor use.
For indoor domestic use only.
Usage
For indoor domestic use only
System Requirements
Internet connection – 1.5Mbps or higher recommended
iOS or Android device running an up-to-date operating system
Hive app installed (iOS and Android)
What’s in the box
Hive Active Heating Thermostat
Hive Hub (including power supply and network cable)
Hive Receiver
4 x AA batteries
Quick start guide
Frequently asked questions
Which heating systems / boilers are compatible?
Gas & LPG
Hive Active Heating is compatible with most UK gas and LPG central heating systems and our professional installation engineers are trained to work on both.
Oil boilers
Hive Active Heating works with most oil boilers and, if you have an existing conventional thermostat or programmer, it can replace either. If you have existing intelligent oil boiler heating controls that modulate your heating, Hive Active Heating will not replace this functionality. As for installation, our engineers don’t install Hive Active Heating on oil boilers, so we recommend contacting an OFTEC-qualified engineer for help.
Electric boilers
if your boiler works with a standard room thermostat and/or programmer then Hive Active Heating can control it. Hive Active Heating doesn’t work with storage heaters or individual plug-in electric room heaters.
Other systems
Our engineers don’t install on solid fuel boilers (such as biomass systems or coal) and heat pumps. We are yet to complete our testing on these systems and can’t yet guarantee compatibility.
In the unlikely event that Hive Active Heating cannot be installed in your home, you can receive a full refund for your purchase (valid for 14 days from the point you receive the product or the day of your installation).
What types of heating control systems and boilers are incompatible with Hive Active Heating?
Honeywell SmartFit Controls - this system, sometimes installed to control gas and LPG boilers, is part of the existing central heating system and isn’t compatible with other external heating controls. Hive Active Heating can’t be installed with it unless the engineer removes the SmartFit controls first, including all electrically operated valves.
Vaillant VR 65 Control Centre - This is an external controller fitted to some compatible Vaillant boilers. It’s part of the existing central heating system and isn’t compatible with other external heating controls. Hive Active Heating can’t be installed with it unless the engineer removes the Valiant external controller.
Incompatible boiler models:
Worcester Bosch ICC2 - ZWBR 11-37A (GC number: 4710810)
Worcester Bosch *C*RD 537i (GC number: 4710811)
Worcester Bosch *C*RD 542i (GC number: 4710812)
Worcester Bosch Greenstar HE Plus - ZWBR 7-28A (GC number: 4731156)
Worcester Bosch Greenstar HE Plus - ZWBR 11-35A (GC number: 4731157)
Worcester Bosch *C* Greenstar 30 HE Plus Combi (GC number: 4731175)
Worcester Bosch *C* Greenstar 35 HE Plus L Combi (GC number: 4731176)
Worcester Bosch *C* Greenstar R 30HE Plus (GC number: 4731179)
Worcester Bosch *C* Greenstar R 35HE Plus (GC number: 4731180)
Worcester Bosch *C* Greenstar R 40HE Plus (GC number: 4731181)
Can I control hot water with the thermostat?
Yes, if you have a conventional heating system (which means you have a separate hot water tank heated by your boiler) you can control your hot water with Hive Active Heating. Hot water can be controlled within the Hive app by selecting Hot Water in the app dashboard.
You can’t control your water temperature with Hive Active Heating, but you can turn your hot water on or off, set a schedule or boost it (which turns the hot water on for 1-6 hours).
Hive Hint: You can usually set the temperature of the hot water directly on your tank.
Does the thermostat work with underfloor heating systems?
Hive Active Heating supports wet underfloor heating systems but does not currently support electric underfloor systems.
The heat produced from underfloor heating ensures an even distribution of heat in rooms, so it’s one of the most energy-efficient ways to heat your home.
Can I control heat in different rooms or floors?
Yes, Hive Multizone is for when you already have more than one heating zone in your home – for example, if you have a thermostat upstairs and another one downstairs.
Each individual thermostat enables you to set a different temperature in each zone, like having downstairs warmer than upstairs. So you only heat the parts of your home you’re using. Just buy Hive Active Heating for the first zone and then upgrade to Hive Multizone for the extra heating zones in your home. The Hive Multizone kit contains the thermostat and receiver (your Hive Hub will come with your Hive Active Heating).
Hive Hint: Hive Multizone has been designed to let you control up to six heating zones in your home. Alternatively, you can use Hive Radiator Valves on your main radiators for room-by-room temperature control of your home.
Is the thermostat something I can install myself
To install Hive Active Heating, you need to be competent in electrical wiring and DIY. We’d suggest finding an experienced local tradesperson.
Where can the thermostat be placed?
Your thermostat will work best when fixed to a wall about 1.5m off the ground, away from heat sources and out of direct sunlight. You can also use the stand (available separately) to position it on a table or shelf.
Check our install guide for more detailed advice on placement of your thermostat.
Will the thermostat still work if my WIFI loses connection?
If your internet connection goes down at home, your Hive Active Heating will continue to work, with your thermostat switching your heating on and off as normal. However, you won’t be able to control your heating using the Hive app until your internet comes back online.
If you power your Hive Hub off, your thermostat may be unable to talk to the receiver. In this case your heating will switch off and you can temporarily switch it on by pressing the heating button on the front of the receiver.
Does the thermostat work with other Hive devices?
Yes, you can connect your thermostat with other Hive devices using the Hive app – for example you can boost the heating when a Hive Motion Sensor detects movement. You can also operate your thermostat and other Hive devices with Amazon Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT.
What devices can I get the Hive app on?
You can get the Hive app on many smartphones, tablets and the Apple Watch. iOS or Android devices must be running an up-to-date operating system.
Does the thermostat work with voice control such as Amazon Alexa, Google Assistant and Siri
Yes, you can use your thermostat and other Hive devices with Amazon Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT
What are the delivery options?
Free standard delivery included when buying this thermostat (2-3 days).
Order before 12pm for next-day delivery for £5.
Please note: delivery times are currently affected due to the COVID-19 pandemic.
Can I return this product?
Yes.
If you have purchased Hive products directly through our website or over the phone, you’ll need to contact us within 14 days (starting from the day you receive your Hive products).
If a British Gas engineer has installed your Hive device and you’d like to return it, you’ll need to let us know within 14 days from installation.
Contact us on web chat and we’ll provide you with a returns number and send you a returns label. All you need to do is print it out and send it to our warehouse, free of charge. Once we receive your product, we’ll aim to process your refund within 5 working days.
What is the warranty period?
Hive Active Heating comes with a 1-year standard warranty.
You can join Hive Live for £2.99 per month and get ongoing warranty for your camera and all your Hive products.
Covid-19 Safe Installation
We’re taking extra precautions during COVID to ensure our customers and engineers are kept safe. This will mean keeping a safe distance in your home and we’ll talk you through the non-technical steps of setting up your Hive App.
Hub
Hive Hub is the essential brains of the operation. It plugs into your broadband router and connects all of your Hive devices wirelessly so they can be easily controlled remotely.
System Requirements
- Internet Access
- Broadband Connection
- Router with spare Ethernet port
- App requirements: iOS v7 or later, Android v4.0.3 or later
Amazon Echo
Control your Hive products without lifting a finger. Ask Alexa to dim a light, or turn a group of products off with one simple voice command. Example: “Alexa, dim my light”
Simply download the Alexa app and install the Hive skill to get started.
Hot water tank?
In order to send you the right thermostat, we need to know if you have a separate hot water tank or a combi boiler.
Combi boiler
- Provides heating to radiator
- Heats your water on demand
Hot water tank
- Your thermostat works with your boiler to heat and provide hot water.
Pro install
Hive Active Heating can be installed in less than 90 minutes by a pro.
Choose a qualified British Gas Engineer or an accredited Hive Pro in your local area.
Keypad
Your Hive Keypad enables you to change mode as well as providing people without the app access to your home.