Composite image of Hive smart devices displayed on the right hand side of banner with a grey dip underneath and a white background across the rest of the banner
Composite image of Hive smart devices displayed in the top of the banner with a grey dip underneath and a white background across the rest of the banner

Need help with something?

Our handy tool can help you get the answer you need quickly. If you'd like to speak with us, please use our menu below so we can guide you to the right place.

Your options

Great news, you can learn about Hive Thermostats, Radiator Valves and Heat Pumps here!
Something else?
Great news, you can learn about Hive Lights here!
Something else?
Great news, you can learn about Hive Sensors and Plugs here!
Something else?
Great news, you can learn about Hive EV Charging here!
Something else?
Get in touch
Call 0333 202 1054
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am- 5pm | Sun: Closed
Great news, you can learn about Hive Solar & Battery here!
Call 0333 202 9614
Phone support:
Mon-Fri: 9am-5pm
Sat-Sun: Closed
Great news, you can learn about the Hive App and Hub here!
Get help online
Great news, you can learn about Hive Leak Sensors and HomeSheild here!
Something else?
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Order updates
Our Solar & Battery products are installed by our partners Effective Home (England & Wales) and Forster Group (Scotland). For an update please contact them below:
Effective Home: 0333 003 0703
Forster Group: 01356 628560
Enquiry Updates
If you have submitted an enquiry via our website one of our partners should be in touch shortly. If you believe there has been an error please get in touch with us.
Call 0333 202 9614
We offer standard delivery which takes 3-5 working days.
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Great News! You can now do this online through your account, which you can access via the link below:
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Great News! You can now do this online through your account, which you can access via the link below:
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
I need help with my Battery Replacement:
Something Else?
Need more help?
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am- 5pm | Sun: Closed
My device is offline:
Great news, you can fix this issue by using the support resources here!
I need help with my Battery Replacement:
Setting Up my Device:
Something else?
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Hub Offline
Great news, you can fix this issue by using the support resources here!
Something else?
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Something else?
Need more help?
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am- 5pm | Sun: Closed
I want an update on my Solar Installation
Our Solar & Battery products are installed by our partners Effective Home (England & Wales) and Forster Group (Scotland). For an update please contact them below:
Effective Home: 0333 003 0703
Forster Group: 01356 628560
I want an update on my Solar Enquiry
If you have submitted an enquiry via our website one of our partners should be in touch shortly. If you believe there has been an error please get in touch with us: 0333 202 9614
Something else?
Fix an Issue with your Hive Lighting
Something else?
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Something else?
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Fix an issue with your Heat Pumps
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Great news, you can access Payment Support here!
How do I make a payment?
Get help online at Visit My Account
How do I change my payment details?
Need more help?
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am- 5pm | Sun: Closed
Great news, you can access Account Support here!
How do I change my account details?
What do I do if the account holder has passed away?
Get in touch below
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
How can I cancel Hive plus?
You can cancel your Hive Plus subscription via the My Subscriptions section. You will need your log in details. Select Hive Plus subscription and proceed with the self-serve cancellation process.
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Feedback
Raise a complaint
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am- 5pm | Sun: Closed

Support resources

Product Guides

Download installation and user guides for all Hive devices.
View guides
Composite image of Hive Thermostat and Hive Radiator Valve both showing temperature numbers of their screens

Hive Community

Ask other Hive users questions about our products and services or join in with the discussions.
Visit our community
Dev Tools
AB tests
Environments