Terms and Conditions
Whether you’ve bought Hive with professional installation or to install yourself, here’s everything you need to know about your purchase.
Website Terms and Conditions
Please read these terms and conditions carefully
By using the website you show you are agreeing to keep to these terms. If you do not accept our terms, please do not use the website. To print these terms and conditions, select 'file' from your toolbar and then 'print'. Page last updated on 5th January 2016.
Accessing your account
You must provide us with your email address and a password so that you can log on to our Internet service and access your account details. When you use your email address and password you are authorising us to carry out all the instructions you have given us on this site.
We will only allow you to log on and use the online account section of the site if you use your email address and password. For your protection, if you enter your email address and password incorrectly three times, we will block access to your account. If we block your account you will need to phone us on the number below so that we can reactivate it. You must make sure that nobody else knows your password, even one of our customer service advisors. Please do not write them down. If you think that somebody may know your password, you can change your password immediately through the website or by phoning us on the number below.
You must give us a valid and up-to-date email address. If you change your email address, you should let us know immediately through the 'Your Account' section.
When your account is set up and you are logged in, you can contact us via email or if you would prefer to phone us about your online account, you can call our contact centre on 0800 980 8614. Please ring this number if you are experiencing problems with using the website, have forgotten your password, etc.
For all other enquiries please dial 0800 980 0649.
Unused, lapsed and duplicate accounts
We have the right to discontinue or delete your accounts where you have:
- set up more than one online account (duplicate accounts) for the same supply,
- not used your accounts for longer than 12 months (unused or lapsed accounts), or
- accounts with invalid email addresses.
Where possible we will contact you by email when we discontinue any accounts. If we close or delete your online account, you can ask us for a new online account at any time.
We have the right to remove or to stop supplying any product or service on this website at any time and without giving notice. If we remove a product or service, we will not be responsible to you.
Applying for products and services
We can change the prices and details of products and services (and any offers) shown online without giving notice. We can only provide products and services if they are available and we cannot guarantee that they will be. Any details of products and services on this website are not an offer to sell or buy the products or services by the relevant company. The company advertising the products or services concerned may decide to accept or reject your offer.
This website is for personal use only. If you use any of the services on this website for business use, we may charge you.
The copyright in the material contained in this website belongs to us or its licensed owner. You can copy any part of this material under the following conditions.
- You must not use the material for business purposes.
- The copies must keep any copyrights which are in the original material.
- The products and technology or processes described in this website may be controlled by other copyrights or patents that we or other people may have. This clause does not give you the right to copy those.
- Images on this website are protected by copyright and you must not reproduce them or use them in any way without the owner's written permission.
Changes to terms and records of agreements
We have the right to change these terms and conditions at any time by putting the changes on the website. It is your responsibility to read the website terms and conditions regularly to make sure you are aware of any changes. If you use this website after we have made a change, we will take this to mean you have accepted the revised terms and conditions. We recommend that, from time to time, you print off and keep a copy of these terms and conditions and a copy of any terms and conditions relating to any product or service you apply for online, together with any related application form which you have filled in. We or, if appropriate, the company you have a contract with must agree, in writing, any change to the terms and conditions.
Although we have taken care in preparing of the contents of this website, we do not endorse any of the information, names, images, pictures, logos, icons and so on relating to British Gas or the British Gas group of companies, or their products and services for any other organisation's products and services. Also, we do not provide any warranties of any kind. This includes suggestions that a product or service will be:
- of satisfactory quality,
- fit for a particular purpose,
- compatible with equipment you already have,
- secure, or
As far as the law allows, we will exclude all such terms and warranties. We will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee.
We do not warrant that the information in this website is accurate or complete, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information. We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus or bug free or represent the full functionality (range), accuracy and reliability of the materials.
We are not responsible if you cannot access or use the site due to the failure of any machine, data processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control or beyond that of our agents or sub- contractors.
If any of these terms and conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which the terms and conditions are meant to be effective, we will delete the relevant terms (only in the state or country where they are illegal, invalid or unenforceable) and the remaining terms and conditions will continue to be effective, binding and enforceable.
Nothing in these terms and conditions excludes our liability for death or personal injury resulting from our negligence. The information in this website is not advice (financial or otherwise) or an offer to sell or deal in any securities. You must not rely on it when making any investment decision or a decision to buy financial services from an organisation.
The headings used in these terms and conditions are for convenience only and do not affect the meaning of the terms and conditions.
Intellectual property rights
We own intellectual property copyrights in this website. This includes all database rights, rights in designs, rights in know how, patents and rights in inventions, whether registered or unregistered and including all rights to apply for registration.
Jurisdiction and law
Unless we tell you otherwise, the products and services described in this website are available only to British residents. The information on this website is only aimed at British residents and unless we tell you otherwise, we will not accept applications from anyone else. We make no representation that any product or service referred to on the website is appropriate for use, or available, in other countries. The information and other materials on this website may not meet the laws of any other country. If you access this website from another country, you are responsible for making sure you meet any local laws. The phone numbers provided only apply to phone calls made from within Great Britain.
The laws of England and Wales apply to these terms and conditions and any terms and conditions relating to products or services described on this website. If there is a dispute about these terms and conditions, this will be dealt with in the courts of England and Wales, unless you live in Scotland in which case the laws of Scotland apply.
Links to other websites
Certain (hypertext) links in this site will take you to websites that are not under our control. When you click on any of these links, you will leave our website. We have no control over and will accept no responsibility or liability for, the material on any other website. By allowing links with third party websites, we do not intend to gain business from, or offer any security to, any person in any country, directly or indirectly. We will not accept any responsibility or liability for websites we frame.
Monitoring phone calls and emails
We may monitor and record phone calls and e-mails. This will help us to improve our service and make sure we keep to our practices and procedures. Also, by recording phone calls and emails, we can provide evidence of any contracts you enter into over the phone or by email.
Ownership of website
Hivehome.com is a Hive website and belongs to British Gas Trading Limited (British Gas).
British Gas is a Centrica business.
Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
British Gas Trading company number: 03078711.
Product terms and conditions
If you apply for any product or service mentioned on this website, you should read these terms and conditions with any other terms and conditions which relate to the product or service and if there is any contradiction between them, the specific terms and conditions relating to the product or service will apply. For the purposes of these terms and conditions, product and service includes any insurance or financial service.
The images, logos and names on this website which identify us, a British Gas company or any other organisations and their products and services are our trademarks or the trademarks of the other organisations. Nothing on this website gives anyone any licence or right to any image, logo or name.
Using the website
To use the website you need the latest version of a browser such as Microsoft Internet Explorer, Firefox, Safari or Chrome.
British Gas is a Centrica business.