How can we help?
Featured Guides
The Hive moving home guide
Home moves can be stressful, but shifting your smart devices doesn't need to be. Here's your lowdown on smooth home moves with Hive.
Hive Thermostat offline?
If your Hive Thermostat is showing as offline in your Hive app, it means it has lost connection to the Hive Receiver. Follow the steps on this article to get it back online.
How do I get my Hive Hub online?
If you're having trouble with your Hive Hub follow this step-by-step guide to get your Hive Hub back online.
Browse by topic
More ways we can help
Ask Hive Assistant
Our Smart Assistant is here to answer your questions, solve problems, teach you about your device, and more! You can access it on the app.
Product sales questions
Thinking about buying a product? Our sales support team is here to help - Message us on WhatsApp.
Message usEV Charging
If you have questions about EV charging or want to check the status of your EV order or installation, get in touch.
Solar & Battery
Whether you're checking on your solar installation or enquiry, the right contact numbers are available here.
Order, Delivery or Installation
Whether you're checking on your order, delivery, or installation, the contact numbers are available here.
Payment & Subscription
If you need help making a payment or canceling your Hive subscriptions, our support team is here for you - please contact us.
Removing a device
Need to remove a Hive device from your setup? Our step-by-step guides will help you do it quickly and easily.
Replacing parts
If you need help replacing a part or figuring out what’s compatible with your Hive device, our support team is ready to assist.
Account closure
If you're thinking about closing your Hive account, we're here to help guide you through the process.