Frequently Asked Questions
How can we help you?
- What do I need to have before I can start using Hive products?
- What to do if your Hive Receiver has a red status light
- What to do if your Hive Thermostat has a 'No RF' message on the display
- What to do if your Hive Thermostat has a 'No Signal' message on the display
- What to do if your Hive Hub lights are flashing red or amber
Download our product guides
Hive Active Heating Welcome Guide
Hive Active Heating Installation Guide
Hive Active Heating
Hive Active Heating 1 Thermostat
Smart Linked Thermostat
Hive Active Light 9W
Cool to Warm White 9W
Colour Changing 9.5W
Hive Window or Door Sensor
Hive Motion Sensor
Hive Active Plug
Hive Thermostat Frames
Service Status Page
Having trouble with the Hive app or website?
Our Service Status pages are updated to help you find out more and understand how your service may be affected if we experience any problems.