Hive Active Heating

+ per year for Heating Plus[1]
+ per month for Heating Plus [1]

Our award-winning Hive Thermostat is the UK’s favourite smart thermostat and now you can get it with our Hive Heating Plus service. Control the Hive Thermostat with your voice or from your phone, and save up to £120 a year. And with Hive Heating Plus, you could save an extra £40 during the winter.

Set schedules, monitor your heating efficiency 24/7 and get alerts. So it’s easy to make sure your home’s warm when it needs to be, without wasting energy.

Covid-badge-blue Covid-19 Safe Installation
Need a Hub? What's a Hub?
No
Yes +£80+£50
Do you have a separate hot water tank? Not sure?
No
Yes
Installation What's Pro install? Important information about self install
Self Install
Pro Install (currently unavailable)

Frame colour: +£19.99

Quantity
Icon-deliver FREE standard delivery - 1 to 3 business days

Control your home hands free

Our devices work perfectly with Amazon Alexa, Google Assistant and Siri. Turn up the heating, find out what the temperature is and so much more. All with your voice.

Img-feature echo 2x

Your heating in your hand

Our app gives you control of every aspect of your heating. Turn it up, down, on or off, set schedules and get notifications if you accidentally leave it on when you head out.

Img-feature one app 2x

Boost your heating with a tap

If your home isn’t as warm as you want, boost your heating or hot water so you get cosy quickly. You don’t have to worry about turning it off – it does that automatically.

Img-pdp feature heating boost dial it up 2x

A smart way to save even more

With our award-winning Hive thermostat, you could save up to £120 per year. Combine it with Hive Heating Plus and this could go up by an extra £40 during the cold months.

Please note: multizone setups and first-generation hubs don’t support Hive Heating Plus.

Img-pdp feature thermostat designed for the home  2x

Set your target and start saving

We’ll show how much you’re likely to spend on heating based on your past usage. Tell us how much you’d like to save and we’ll help you set up a monthly budget.

Img-pdp feature savings target 2x

Spot potential problems and get them sorted

Hive Heating Plus comes with our Heating Efficiency Monitor. This monitors your heating 24/7 and notifies you if anything’s out of the ordinary. It means you get early visibility of any problems, like a build-up of sludge in your radiator, so you can get things fixed quick.

Img-pdp feature heating alerts 2x

Unlock powerful usage trends

See weekly and yearly overviews of your usage and how changes in behaviour impact your spending with Cost View. Plus, with Integrated Weather, you can see how changes in the outside temperature affect your consumption and how long it takes your home to heat up.

Img-pdp feature history 2x

Extended warranty for your thermostat and radiator valves

Get peace of mind knowing that, as long as you subscribe, your Hive heating products are covered for the long-term.

Img-pdp feature extended warranty 2x
Img-pdp hive app heating 2x
Img-pdp hive app heating mobile 2x
icon-hive
App-stars

The Hive App

Hive is one of the highest rated smart home apps in the UK with 4.1 stars* from over 68,000+ customer reviews. Use it to control our smart devices from wherever you are.

*Average rating taken from the App Store and Google Play

Hive works with what you have

Voice control and more

We’ve partnered with some of your favourite smart home brands so you can enjoy Hive on whatever platform you like.

Discover
Hue
Google-home
Homekit
Amazon
Siri-shortcuts
Ifttt
Img-install guide thermostat Img-install guide thermostat

Installation

To install Hive Active Heating, you need to be competent in electrical wiring and DIY. We recommend finding a local tradesperson with the expertise.

View our installation guide to find out more.

View guide
Hive Active Heating specifications
icon-plus
Features

Manage your heating and hot water from anywhere using the Hive app

Control up to 6 heating zones in your home

Frost protection protects your pipes from freezing in winter

Geolocation reminds you to switch off the heating if you’ve gone out and left it on

Holiday mode lets you manage your heating while you’re away

Works with Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT

Group with other Hive devices to create a smart home

Compatibility

Most gas and LPG boilers

Oil boilers if they have an existing thermostat or programmer

Electric boilers with standard room thermostat and / or programmer

Size

Thermostat:

Width: 104mm

Height: 100mm

Depth: 48mm

Receiver:

Width: 106mm

Height: 98mm

Depth: 44mm

Weight

Thermostat:

212g (excluding batteries)

Receiver:

162g

Power Supply

Thermostat:

4 x AA batteries (included)

Receiver:

230V mains

Connectivity

Zigbee

System Requirements

Internet connection recommended: 1.5Mbps or higher

iOS or Android device running an up-to-date operating system

Hive app download (iOS or Android)

Usage

For indoor use only

What’s in the box
icon-plus
Hive Active Heating

Thermostat

Hub

Receiver

4 x AA batteries

User guide

Frequently asked questions
icon-plus
Which heating systems / boilers are compatible?
icon-plus
Gas & LPG

Hive Active Heating is compatible with most UK gas and LPG central heating systems and our professional installation engineers are trained to work on both.

Oil boilers

Hive Active Heating works with most oil boilers and, if you have an existing conventional thermostat or programmer, it can replace either. If you have existing intelligent oil boiler heating controls that modulate your heating, Hive Active Heating will not replace this functionality. As for installation, our engineers don’t install Hive Active Heating on oil boilers so we recommend contacting an OFTEC-qualified engineer for help.

Electric boilers

if your boiler works with a standard room thermostat and / or programmer then Hive Active Heating can control it. However, Hive Active Heating doesn’t work with storage heaters or individual plug-in electric room heaters.

Other systems

Unfortunately our engineers can't install Hive Active Heating on solid fuel boilers (such as biomass systems or coal) and heat pumps. We are yet to complete our testing on these systems and therefore can’t yet guarantee compatibility.

In the unlikely event that Hive Active Heating cannot be installed in your home, you can receive a full refund for your purchase (this is valid for 14 days from the point you receive the product or the day of your installation).

What types of heating control systems and boilers are incompatible with Hive Active Heating?

Honeywell SmartFit Controls: this system, sometimes installed to control gas and LPG boilers, is part of the existing central heating system and isn’t compatible with other external heating controls. Hive Active Heating can’t be installed with it unless the engineer removes the SmartFit controls first including all electrically operated valves.

Vaillant VR 65 Control Centre: this is an external controller fitted to some compatible Vaillant boilers. It’s part of the existing central heating system and isn’t compatible with other external heating controls. Hive Active Heating can’t be installed with it unless the engineer removes the Valiant external controller.

Incompatible boiler models:

  • Worcester Bosch ICC2 - ZWBR 11-37A (GC number: 4710810)

  • Worcester Bosch *C*RD 537i (GC number: 4710811)

  • Worcester Bosch *C*RD 542i (GC number: 4710812)

  • Worcester Bosch Greenstar HE Plus - ZWBR 7-28A (GC number: 4731156)

  • Worcester Bosch Greenstar HE Plus - ZWBR 11-35A (GC number: 4731157)

  • Worcester Bosch *C* Greenstar 30 HE Plus Combi (GC number: 4731175)

  • Worcester Bosch *C* Greenstar 35 HE Plus L Combi (GC number: 4731176)

  • Worcester Bosch *C* Greenstar R 30HE Plus (GC number: 4731179)

  • Worcester Bosch *C* Greenstar R 35HE Plus (GC number: 4731180)

  • Worcester Bosch *C* Greenstar R 40HE Plus (GC number: 4731181)

Can I control hot water with the thermostat?
icon-plus

Yes, if you have a conventional heating system (i.e. a separate hot water tank heated by your boiler) you can control your hot water with Hive Active Heating. Hot water can be controlled within the Hive app by selecting Hot Water in the app dashboard.

You can’t control your water temperature with Hive Active Heating but you can turn your hot water on or off, set a schedule or boost it (which turns the hot water on for 1-6 hours).

Hive Hint: You can usually set the temperature of the hot water directly on your tank.

Does the thermostat work with underfloor heating systems?
icon-plus

Hive Active Heating can be used to support wet underfloor heating systems but does not currently support electric underfloor heating systems.

The heat produced from underfloor heating ensures an even distribution of heat in rooms, so it’s one of the most energy-efficient ways to heat your home.

Can I control heat in different rooms or floors?
icon-plus

Yes, Hive Multizone is for when you already have more than one heating zone in your home – for example, if you have a thermostat upstairs and another one downstairs.

Each individual thermostat enables you to set a different temperature in each zone, like having downstairs warmer than upstairs. So you only heat the parts of your home you’re using. Just buy Hive Active Heating for the first zone and then upgrade to Hive Multizone for the extra heating zones in your home. The Hive Multizone kit contains the thermostat and receiver (your Hive Hub will come with your Hive Active Heating).

Hive Hint: Hive Multizone has been designed to let you control up to six heating zones in your home. Alternatively, you could use Hive Radiator Valves on your main radiators for room-by-room temperature control of your home.

Can I install the thermostat myself?
icon-plus

To install Hive Active Heating, you need to be competent in electrical wiring and DIY. We would recommend finding an experienced local tradesperson.

> View our install guide to find out more

Where should the thermostat be placed?
icon-plus

Your thermostat will work best when fixed to a wall about 1.5m off the ground, away from heat sources and out of direct sunlight. You can also use the thermostat stand (available separately) to position it on a table or shelf within your home.

> View our install guide to find out more

Will the thermostat still work if my WiFi loses connection?
icon-plus

If your internet connection goes down, your Hive Active Heating will continue to work with your thermostat switching your heating on and off as normal. However, you won’t be able to control your heating using the Hive app until your internet comes back online.

If your Hive Hub gets switched off, your thermostat may be unable to talk to the receiver. In this case, your heating will switch off but you can temporarily switch it on by pressing the heating button on the front of the receiver.

Does the thermostat work with other Hive devices?
icon-plus

Yes, you can connect your thermostat with other Hive devices using the Hive app – for example you can boost the heating when a Hive Motion Sensor detects movement.

You can also operate your thermostat and other Hive devices with Amazon Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT.

What data do I need to provide and why?
icon-plus

We need to access your energy data in order to understand your energy usage and current tariff. This allows us to present your heating usage in pounds and pence and is customised to you personally. We also access your smart meter data in order to calibrate your spending forecast against your actual usage.

We use your address information to get localised weather forecasts for your home, to provide spending estimates based on your heating schedule and outside temperature.

At some point during your subscription, we may also ask you to tell us a bit about your home, e.g., building type, number of bedrooms, age or other. This information will let us further tailor specific insights and recommendations for your home.

How long does it take to calculate my forecast?
icon-plus

For most homes, we’ll be able generate a forecast within seconds after we’ve linked to your energy account but it can take up to 24 hours.

We’ll notify you of progress in the Hive app.

What's the difference between Boiler IQ and Hive Heating Plus?
icon-plus

Heating Efficiency Alerts uses your thermostat data to help ensure your home is warming up efficiently. When it recognises your home isn’t heating as efficiently as it normally does, it’ll help you find out why and offer some simple steps to resolve this.

Boiler IQ is a device that continuously monitors your boiler 24/7 and alerts you when your boiler fails to produce heat or hot water.

If you have both Hive Heating Plus and Boiler IQ, we’ll be managing the alerts to make sure you don’t receive duplicate alerts. If that happens, please let us know.

Does this product work with voice control?
icon-plus

Yes, this Hive product can be used with voice control such as Amazon Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT.

What devices can I get the Hive app on?
icon-plus

You can get the Hive app on many smartphones, tablets and the Apple Watch. iOS or Android devices must be running an up-to-date operating system.

What are your delivery options?
icon-plus

Free standard delivery is included when buying this product (2 – 3 business days).

Order before 12pm and get next day delivery for £5.

Once ordered, you can track your order online.

> Track your order

Can I return this product?
icon-plus

Yes.

If you’ve purchased Hive products directly through our website or over the phone, you’ll need to contact us within 14 days (starting from the day you receive your Hive products).

If a British Gas engineer has installed your Hive products and you’d like to return them, you’ll need to let us know within 14 days from the point of installation.

You can contact us on web chat and we’ll provide you with a returns number and send you a returns label. Print the label out and send it to our warehouse, free of charge. Once we receive your product, we’ll aim to process your refund within 5 working days.

What's the warranty period?
icon-plus

Hive products come with a 1-year standard warranty.

If you want to increase your warranty, you can join Hive Live for £2.99 per month and get ongoing warranty on your Hive products.

> Learn more about Hive Live

[1] Offer available to new Hive Heating Plus customers only. Offer cannot be used on pre-existing orders or in conjunction with any other offer. Terms apply - see hivehome.com/terms?cid=pship.cid_tool%3Dpromo.cid_ctype%3Doth.cid_cname%3Dlloyds.cid_period%3Dq4.
Dev Tools
AB tests
AB.bnaUpsell
AB.heatingPlus3mFree
AB.heatingPlus6mFree
AB.heatingPlus12mFree
Environments