Heating Pack

Our Heating Pack includes everything you need to get your home just how you like it, from wherever you are. It includes our award-winning smart thermostat, smart lights, a smart motion sensor and a smart plug – plus an Amazon Echo Dot (3rd gen) so you can control your home with your voice.

Hive Active Heating lets you control your heating from your thermostat or your phone. So you never need to heat an empty home again. This could save up to £120 a year on your energy bills.

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This pack includes

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Hive Active Heating

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Dimmable Bulb x2

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Plug

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Motion sensor

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Hub - Optional

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Amazon Echo Dot

Need a Hub? What's a Hub?
No
Yes +£40+£40
Do you have a separate hot water tank? Not sure?
No
Yes
Installation What's Pro install? Important information about self install
Self Install
Pro Install (currently unavailable)
Bulb fitting type Need help?
Screw
Bayonet
Icon-deliver FREE standard delivery - 1 to 3 business days

Designed for the home

With its elegant mirrored finish, your Hive Active Heating thermostat will fit perfectly anywhere. Mount it on your wall or keep it on a shelf or table with optional stand.

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Smart control from anywhere

Manage your heating and Hive devices from your smartphone, tablet or Apple Watch. You can come back to a cosy home without ever having to heat an empty one. And if you’ve got a hot water tank, you can control that too.

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Stay cosy, save energy and save money

You could save up to £120 a year by not having to heat an empty home. Great features like schedules give you even more control to get your heating just right when it needs to be.

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Save energy, save money

Our long-lasting E27/ B22 LED bulbs are rated A+ for energy efficiency, and by controlling them remotely you can make sure they're not left on.

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Turn lights on automatically

Heading to the bathroom at night? Use Hive Actions to trigger your smart lights to come on automatically when your sensor detects you stepping into the hallway.

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Turn things off from anywhere

Think you’ve left the hair straighteners on? Relax, you can double check and turn them off from wherever you are from the Hive app.

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The centre of the Hive ecosystem

The Hive Hub is the heart of your smart home. It plugs into your broadband router and connects all your Hive devices wirelessly so they can be easily controlled remotely.

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Voice control with the Amazon Echo Dot

Control your Hive devices without lifting a finger. Ask Alexa to turn on the heating, dim a light or turn things off with one simple command.

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App-stars

The Hive App

Hive is one of the highest rated smart home apps in the UK with 4.1 stars* from over 68,000+ customer reviews. Use it to control our smart devices from wherever you are.

*Average rating taken from the App Store and Google Play

Hive works with what you have

Voice control and more

We’ve partnered with some of your favourite smart home brands so you can enjoy Hive on whatever platform you like.

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Hue
Google-home
Homekit
Amazon
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Installation

To install Hive Active Heating, you need to be competent in electrical wiring and DIY. We recommend finding a local tradesperson with the expertise.

View our guides to set up the other devices in your Hive Heating Pack.

View guides

Warranty

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Upgrade Warranty

Hive Live subscription

Upgrade to Hive Live for £2.99 per month and get ongoing warranty on all your Hive products.

Discover Hive Live

Standard Warranty

All Hive products come with 1 year hardware warranty as standard.

Hive Active Heating specifications
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Features

Manage your heating and hot water from anywhere using the Hive app

Control up to 6 heating zones in your home

Frost protection protects your pipes from freezing in winter

Geolocation reminds you to switch off the heating if you’ve gone out and left it on

Holiday mode lets you manage your heating while you’re away

Works with Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT

Group with other Hive devices to create a smart home

Compatibility

Most gas and LPG boilers

Oil boilers if they have an existing thermostat or programmer

Electric boilers with standard room thermostat and / or programmer

Size

Thermostat:

Width: 104mm

Height: 100mm

Depth: 48mm

Receiver:

Width: 106mm

Height: 98mm

Depth: 44mm

Weight

Thermostat:

212g (excluding batteries)

Receiver:

162g

Power Supply

Thermostat:

4 x AA batteries (included)

Receiver:

230V mains

Connectivity

Zigbee

System Requirements

Internet connection recommended: 1.5Mbps or higher

iOS or Android device running an up-to-date operating system

Hive app download (iOS or Android)

Usage

For indoor use only

E27 / B22 Dimmable Bulb specifications
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Features

Control your lights from anywhere using the Hive app

Works with Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT

Group with other Hive devices to create a smart home

Bulb

Lifetime: 25,000 hours

Wattage: 9W

Brightness: 806 lumens

Colour temperature: 2700K

Beam angle: 240 degrees

Power

Energy rating: A+

S power consumption: 9W

Operating voltage: 220V – 240V

Size

Width: 60mm

Height: 120mm

Weight

80g

Compatibility

E27 (Edison screw) or B22 (bayonet fitting)

System Requirements

Internet connection: recommended 1.5Mbps or higher

iOS or Android device running an up-to-date operating system

Hive app download (iOS or Android)

Hive Hub

Usage

For indoor use only

Plug specifications
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Features

Control your plug from anywhere using the Hive app

Set a schedule up to 6 times a day

Works with Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT

Group with other Hive devices to create a smart home

Size

Width: 54mm

Height: 100mm

Depth: 58mm with pins / 35.5mm without pins

Weight

142g

Power Supply

Any socket with type G plug (UK / IRE)

Connectivity

Zigbee

System Requirements

Internet connection recommended: 1.5Mbps or higher

iOS or Android device running an up-to-date operating system

Hive app download (iOS or Android)

Usage

For indoor use only

Motion Sensor specifications
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Features

Get notifications when motion is detected

See activity from the last 7 days

Group with other Hive devices to create a smart home

Size

Width: 22mm

Height: 84mm

Depth: 24mm

Weight

62g

Batteries

1 x CR123A lithium battery

System Requirements

Internet connection recommended: 1.5Mbps or higher

iOS or Android device running an up-to-date operating system

Hive app download (iOS or Android)

Hive Hub

Usage

For indoor use only

Hub specifications
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Features

Connects to and manages all your Hive devices

Size

Width: 96.1mm

Height: 96.6mm

Depth: 27.3mm

Weight

114g

Power Supply

UK 3 pin plug

Connectivity

Ethernet (connection with broadband router)

Zigbee

System Requirements

Broadband router with spare ethernet port

Internet connection recommended: 1.5Mbps or higher

iOS or Android device running an up-to-date operating system

Hive app download (iOS or Android)

Usage

For indoor use only

What’s in the box
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Hive Active Heating

Thermostat

Hub

Receiver

4 x AA batteries

User guide

E27 / B22 Dimmable Bulb

Dimmable Bulb (E27 or B22)

User guide

Plug

Plug

User guide

Motion Sensor

Motion Sensor

Battery (CR123A Lithium)

Adhesive pads

User guide

Hub

Hub

Power supply

USB cable

Ethernet cable

User guide

Frequently asked questions
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Which heating systems / boilers are compatible?
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Gas & LPG

Hive Active Heating is compatible with most UK gas and LPG central heating systems and our professional installation engineers are trained to work on both.

Oil boilers

Hive Active Heating works with most oil boilers and, if you have an existing conventional thermostat or programmer, it can replace either. If you have existing intelligent oil boiler heating controls that modulate your heating, Hive Active Heating will not replace this functionality. As for installation, our engineers don’t install Hive Active Heating on oil boilers so we recommend contacting an OFTEC-qualified engineer for help.

Electric boilers

if your boiler works with a standard room thermostat and / or programmer then Hive Active Heating can control it. However, Hive Active Heating doesn’t work with storage heaters or individual plug-in electric room heaters.

Other systems

Unfortunately our engineers can't install Hive Active Heating on solid fuel boilers (such as biomass systems or coal) and heat pumps. We are yet to complete our testing on these systems and therefore can’t yet guarantee compatibility.

In the unlikely event that Hive Active Heating cannot be installed in your home, you can receive a full refund for your purchase (this is valid for 14 days from the point you receive the product or the day of your installation).

What types of heating control systems and boilers are incompatible with Hive Active Heating?

Honeywell SmartFit Controls: this system, sometimes installed to control gas and LPG boilers, is part of the existing central heating system and isn’t compatible with other external heating controls. Hive Active Heating can’t be installed with it unless the engineer removes the SmartFit controls first including all electrically operated valves.

Vaillant VR 65 Control Centre: this is an external controller fitted to some compatible Vaillant boilers. It’s part of the existing central heating system and isn’t compatible with other external heating controls. Hive Active Heating can’t be installed with it unless the engineer removes the Valiant external controller.

Incompatible boiler models:

  • Worcester Bosch ICC2 - ZWBR 11-37A (GC number: 4710810)

  • Worcester Bosch *C*RD 537i (GC number: 4710811)

  • Worcester Bosch *C*RD 542i (GC number: 4710812)

  • Worcester Bosch Greenstar HE Plus - ZWBR 7-28A (GC number: 4731156)

  • Worcester Bosch Greenstar HE Plus - ZWBR 11-35A (GC number: 4731157)

  • Worcester Bosch *C* Greenstar 30 HE Plus Combi (GC number: 4731175)

  • Worcester Bosch *C* Greenstar 35 HE Plus L Combi (GC number: 4731176)

  • Worcester Bosch *C* Greenstar R 30HE Plus (GC number: 4731179)

  • Worcester Bosch *C* Greenstar R 35HE Plus (GC number: 4731180)

  • Worcester Bosch *C* Greenstar R 40HE Plus (GC number: 4731181)

Can I control hot water with the thermostat?
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Yes, if you have a conventional heating system (i.e. a separate hot water tank heated by your boiler) you can control your hot water with Hive Active Heating. Hot water can be controlled within the Hive app by selecting Hot Water in the app dashboard.

You can’t control your water temperature with Hive Active Heating but you can turn your hot water on or off, set a schedule or boost it (which turns the hot water on for 1-6 hours).

Hive Hint: You can usually set the temperature of the hot water directly on your tank.

Does the thermostat work with underfloor heating systems?
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Hive Active Heating can be used to support wet underfloor heating systems but does not currently support electric underfloor heating systems.

The heat produced from underfloor heating ensures an even distribution of heat in rooms, so it’s one of the most energy-efficient ways to heat your home.

What can I do with the light bulb?
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You can turn lights on and off from your smartphone, set schedules, save money and so much more.

What does the Hive Plug do?
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The Hive Plug lets you turn your electrical devices on or off remotely from your mobile, tablet or laptop as well as set schedules for when they come on. You can also turn your devices on and off manually at top of the plug.

If you are an existing Hive user and have one or more products already then you won’t need any more kit and can set up your Hive Plug using your existing hub. If this is your first Hive product you will need to purchase a hub in order to set up your Hive Plug.

What does the Hive Motion Sensor do?
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The Hive Motion Sensor detects motion in your home and sends an alert to your smartphone, tablet or Apple Watch. You can check into the app or online dashboard remotely at any time to see whether any motion has been detected.

With the Hive Motion Sensor you can also set schedules for when you want to receive these notifications so you only receive them when you are away from home.

If you are an existing Hive user then you won’t need any more kit and can set up your Hive Motion Sensor using your existing hub. If this is your first Hive product you will need to buy a Hive Hub in order to set up your Hive Motion Sensor.

What does the Hive Hub do?
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The Hive Hub is the heart of your Hive smart home. It connects your devices to the internet, allowing you to control them remotely.

Why do I need a Hive Hub?
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The Hive Hub connects your Hive devices to the Hive app using broadband. If the Hive Hub is not connected to your Hive devices you won't be able to control them remotely via the Hive app. If it’s not paired with a Hive Hub, Hive Active Heating will only work in standalone mode (offline control).

Hive View and Hive View Outdoor don't require a Hive Hub as their functions differ from all other Hive products.

What devices can I get the Hive app on?
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You can get the Hive app on many smartphones, tablets and the Apple Watch. iOS or Android devices must be running an up-to-date operating system.

What are your delivery options?
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Free standard delivery is included when buying this product (2 – 3 business days).

Order before 12pm and get next day delivery for £5.

Once ordered, you can track your order online.

> Track your order

Can I return this product?
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Yes.

If you’ve purchased Hive products directly through our website or over the phone, you’ll need to contact us within 14 days (starting from the day you receive your Hive products).

If a British Gas engineer has installed your Hive products and you’d like to return them, you’ll need to let us know within 14 days from the point of installation.

You can contact us on web chat and we’ll provide you with a returns number and send you a returns label. Print the label out and send it to our warehouse, free of charge. Once we receive your product, we’ll aim to process your refund within 5 working days.

What's the warranty period?
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Hive products come with a 1-year standard warranty.

If you want to increase your warranty, you can join Hive Live for £2.99 per month and get ongoing warranty on your Hive products.

> Learn more about Hive Live

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Discover Hive HomeShield

The smart alarm system that helps you protect your home from your phone. Arm and disarm remotely, instant notifications to you and your family, plus smart incident reports

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Discover Hive HomeShield

The smart alarm system that helps you protect your home from your phone. Arm and disarm remotely, instant notifications to you and your family, plus smart incident reports

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