Heating
Heating
Hive Heating Radiator Valve Thermostat Frame Thermostat Stand Heating PackSave All Heating
Security
Security
HomeShieldNew Outdoor Camera Indoor Camera Siren Keypad Motion Sensor Window or Door Sensor Video Playback All Security
Lighting
Lighting
Dimmable (E27/B22) Dimmable (E14) Dimmable (GU10) Cool to Warm (E27/B22) Cool to Warm (E14) Cool to Warm (GU10) Colour Changing (E27/B22) All Lighting
Sensors-plugs
Sensors & Plugs
Motion Sensor Window or Door Sensor Active Plug Starter PackSave All Sensors & Plugs
Leak-monitoring
Leak Monitoring
Leak Plan
Connectivity
Connectivity
Hub 360 Hive Hub Signal Booster All Connectivity
icon-shop icon-close
Your basket is empty
one off
one off
Per month for months
Per month for months
subscription per year
subscription per month
Quantity:
pack saving
Go to basket
Img-contact-hero-products
Img-contact-hero-products-mobile

Need help with something?

Use our handy tool to get the answer you need quickly

1. Choose a subject

General HomeShield Heating Cameras Lighting Sensors & Plugs Leak Sensor Boiler IQ Accounts & Billing Delivery & Appointments Returns Complaints British Gas Customers

2. Choose a topic

Hive Live Moving home? What is HomeShield? Getting started with HomeShield Fix an issue with HomeShield What is Hive Active Heating? Getting started with Hive Active Heating Fix an issue with Hive Active Heating How do I change the batteries in the thermostat? Install a replacement thermostat What are Hive Radiator Valves? Getting started with Hive Radiator Valves Fix an issue with Hive Radiator Valves How do I change the batteries in Hive Radiator Valves? What are Hive View cameras? Getting started with Hive View cameras Fix an issue with Hive View cameras What is Hive lighting? Getting started with Hive lighting Fix an issue with Hive lighting What are Hive sensors? Getting started with Hive sensors Fix an issue with Hive sensors How do I change the batteries in Hive sensors? What are Hive plugs? Getting started with Hive plugs Fix an issue with Hive plugs What are Hive leak sensors? Getting started with Hive leak sensors Fix an issue with Hive leak sensors How do I change the batteries in Hive leak sensors? What is Boiler IQ? How can I get Boiler IQ? How do I change my account details? I'm having problems logging in I've forgotten my password How do I make a payment? How do I change my payment details? How do I cancel Hive? How do I cancel Hive Heating Plus? What do I do if the account holder has died? What are my delivery options? How do I track my order? How do I check my appointment details? How do I change my appointment details? How do I return a product? How to track my return? How do I make a complaint? I have an existing complaint How do I purchase Hive? I have an existing Hive Active Heating subscription How do I get British Gas Rewards?

Your options

Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
View our Quick Start Guide
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our Community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
My heating is offline
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
My Hive bulb is offline
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
My sensor is offline
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
Plug user guide
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Ask our community
Still have a question? Our community has lots of answers and solutions, or you could ask a new question.
Visit our community
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
Learn more about Boiler IQ
Get help online
Visit My Account
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
How to reset your password
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
Pay an outstanding balance
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Call us
0333 202 9574
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: Closed
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Call us
0333 202 9574
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: Closed
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Call us
0333 202 9574
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: Closed
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
View our delivery options
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
Track my order
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
Returns policy
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
Raise a complaint
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get in touch
Chat online now
Available
Mon - Fri: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Get help online
Get Hive Active Heating
Call us
0333 202 9604
Available
Mon - Fri: 8am - 8pm
Saturday: 8am - 6pm
Sunday: Closed
Call us
0333 202 9604
Available
Mon - Fri: 8am - 8pm
Saturday: 8am - 6pm
Sunday: Closed
Get help online
British Gas Rewards
Call us
0333 202 9604
Available
Mon - Fri: 8am - 8pm
Saturday: 8am - 6pm
Sunday: Closed

Support resources

Link-default

Product Guides

Download installation and user guides for all Hive smart home devices.
View guides
Img-contact-link-custom-product-guide
Link-default

FAQs

Find answers to our frequently asked questions in our extensive FAQs catalogue.
View FAQs
Link-default

Hive Community

Ask other Hive users questions about our products and services or join in with the discussions.
Visit our community
Dev Tools
AB tests
AB.bnaUpsell
Environments