Frequently Asked Questions
- How do I amend my schedules using the website dashboard?
- How do I set up my Hive Active Plug™?
- If I buy Hive and then move home what should I do?
- Is Hive Active Heating™ compatible with all types of boiler?
- What do I need to have before I can start using Hive?
- What should I do if my boiler isn't working?
- What does it mean if ‘NO RF’ or 'No Signal' is displayed on the thermostat?
- I've moved into a house that has Hive installed, what should I do?
- How do I set up my Hive Active Light™?
- What features come with the Hive Active Plug™?
- Will my Hive products switch off if my broadband is turned off or stops working?
- Will Hive Active Heating™ let me have rooms at different temperatures?
- Where will Hive Active Heating™ be installed? Can I carry the thermostat into different rooms?
- Do I need to have a thermostat already for Hive Active Heating™?
- My thermostat is displaying a red battery symbol, “Low Batts”, or “Chg Batts” - what should I do?