Helping you understand cookies

Cookies are small text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again so it can recognise you as a return visitor and improve your experience. This guide is to help you understand how Hive uses cookies.

By using our website, you are agreeing that we can use cookies in accordance with this guidance and cookies policy.

Cookies explained

A clear concise guide to cookies

We explain the basics of what cookies are and what they do, and talk about the different types of cookies you will find.

We also cover why cookies can be helpful to you and explain that you have the option to control which cookies your browser accepts.

What are cookies?

A cookie is a piece of text that is stored on your computer or mobile device by your web browser.

What are cookies used for?

We use cookies to monitor how people use our website. They help us understand how our customers and potential customers use our websites so we can develop and improve their design, layout and provide more relevant content.

Cookies can also help in letting you navigate between pages more efficiently, by remembering your preferences and generally improving your browsing experience. In addition, they can also help ensure the marketing you see online is more relevant to you and your interests.

How they work

When you visit a website that uses cookies, cookies will be downloaded onto your computer or mobile device. Your web browser makes these cookies available to the website every time you visit, so it can recognise you and then tailor what you see on your device. Cookies may come from the website itself, advertising banners or other graphics that make up a webpage.

How long will cookies stay on my browsing device?

The length of time a cookie will stay on your browsing device depends on whether it is a 'persistent' or 'session' cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.

First and third-party cookies

'First party cookies' are cookies (that belong to us) that we place on your browsing device. 'Third-party cookies' are cookies that our partner place on your browsing device when you visit our website.

Third parties setting cookies from our website will be providing a service to us or constitute a function of the website. We do not always have control of how third party cookies are used. You should check the third party's website for more information on how they use cookies.

How we use cookies

The cookies used on our websites are classified based on the International Chamber of Commerce (ICC) guide for cookie categories. There are four broad groups of cookies.

  1. Cookies which are essential so you can move around and use our websites - Strictly necessary.

  2. Cookies which collect information about how you use our websites - Performance.

  3. Cookies which remember choices you make and allow us to provide enhanced features - Functional.

  4. Cookies which are placed by third party advertising networks and agencies that collect information about your browsing habits - Targeting.

To find out more about these types of cookies see our cookie policy.

The benefits of cookies

By using cookies, a site 'knows' that you have been there before, and in some cases, tailors web content to take account of this based on what you have looked at or done previously. For instance, it can be helpful to vary content according to whether this is your first ever visit to a site – or if you are a regular website visitor.

Some cookies are more sophisticated. They might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes. They can also be used to store data on what is in your 'shopping cart', adding items as you click.

Concerns about cookies

There is nothing secret about the information gathered by cookies, but you may be concerned about what your web behaviour is being used for. For transparency we provide a list of our third party tracking cookies with information about how to opt out of them if you wish in our cookies section.

Control your cookies

Almost all web browsers allow you the option to block cookies. That means you can block all cookies or you can choose which ones to accept. This can however make browsing difficult – some sites do not work or work less well with cookies turned off. For instructions on how to manage your cookie privacy setting in your browser see our section on cookie browser options.

Our Cookie Policy
Our Cookies

A list of the types of cookies we use on our website.

Here is a list of cookies we use most frequently use on our website with an explanation of what they do including a link to opt out from being tracked by certain cookies (where this is an available function).

Strictly Necessary

These cookies are essential for you to move around and use the features of our websites.

Hivehome.com

On our website we use cookies to check you have logged into your account and to record that you have asked the site to remember your login details.

Opt out details

If you wish to opt out of these cookies you will need to change your browser settings. Cookie browser options

Performance

These cookies collect information about how you use our websites.

Google Analytics

Google Analytics is a service offered by Google that generates detailed statistics about the visitors to a website. Their cookies are used to store details how long a visitor spends on a website and where they came from.

Opt out details

The Google Analytics Opt-out Browser Add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera. Google Analytics Opt-out Browser Add-on

Adobe Analytics

Adobe Analytics generates detailed statistics about the visitors to a website. Their cookies are used to store details how long a visitor spends on a website, what they do during their visit and where they came from.

Opt out details

If you wish to opt out of these cookies you will need to change your browser settings. Cookie browser options

QuBit OpenTag

QuBit OpenTag is a JavaScript tag management tool that allows us to quickly and easily upload and make changes to the tags on our webpages. Cookies are used to capture details of which pages visitors browse.

Opt out details

For opt out information visit opentag.qubitproducts.com

SessionCam

SessionCam is a solution for recording and then replaying what visitors are doing on each page of a website. We use it to improve the usability of our website.

Opt out details

If you wish to opt out of these cookies you will need to change your browser settings. Cookie browser options

Functional

These cookies allow us to remember choices you make and provide enhanced features.

Hivehome.com

We use cookies to enhance the usability of site visits. These include cookies that capture your name and email address when you log in to personalise the experience.

Opt out details

If you wish to opt out of these cookies you will need to change your browser settings. Cookie browser options

If you wish to opt out of these cookies you will need to change your browser settings. Cookie browser options

Twitter

Twitter sets cookies on our website to better understand how you interact with their service and they use a session cookie so you don't need to enter your login details for every tweet you send.

Opt out details

No opt out available. For further details see Twitter privacy policy

YouTube

We use a YouTube embedded player for which YouTube uses cookies to collect details about video usage.

Opt out details

No opt out available. For further details see Google privacy policy

Targeting cookies

These cookies are placed by our third party advertising agency agencies and collect information about your browsing habits.

DoubleClick

DoubleClick uses cookies to improve advertising. Some common applications are to target advertising based on what's relevant to a user, to improve reporting on campaign performance and to avoid showing ads that the user has already seen.

DoubleClick sends a cookie to the browser after any impression, click or other activity that results in a call to the DoubleClick server. If the browser accepts the cookie, the cookie is stored on the browser.

Opt out details

For further details see Google's ad settings

This list was last updated June 2017

Cookie browser options