Frequently Asked Questions
How can we help you?
- What do I need to have before I can start using Hive?
- My thermostat is displaying a red battery symbol, “Low Batts”, or “Chg Batts” - what should I do?
- Why do I need a Hive Hub?
- What does it mean if ‘NO RF’ or 'No Signal' is displayed on the thermostat?
- How do I set up my replacement Hive Thermostat?
Download our product guides
Hive Active Heating Thermostat
Hive Active Light 9W
Cool to Warm White 9W
Colour Changing 9.5W
Hive Active Plug
Hive Motion Sensor
Hive Window or Door Sensor
Service Status Page
Having trouble with the Hive app or website?
Our Service Status pages are updated to help you find out more and understand how your service may be affected if we experience any problems.