If you miss a payment don't worry, just call us on 0333 202 9614 (it’s free from mobiles). Our opening hours are Monday to Friday 9am – 7pm and Saturday 9am – 5pm. On Sunday we’re available 10am – 5pm on webchat only.
If you have a Hive Video Playback membership and you miss a payment, your discount and feature benefits will no longer be available to you. Additionally, if your product breaks while a payment is outstanding, it will not be covered by the ongoing warranty.
If you have a Hive Payment Plan, you may have an outstanding balance if you haven't made all 12 of your monthly payments. Please try to pay this as soon as possible.