Hive EV Charging

Electrify your driveway from just £599[1], including charger, installation and complete control from the Hive app.

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Start your journey on the road to a greener future

What is Hive Electric Vehicle (EV) Charging?

Hive EV Charging includes a smart home charger with a 3-year warranty, hassle-free installation from a British Gas electrical engineer, and gives you complete control of your charging from the award-winning Hive app.

Trusted installation by British Gas

Our friends at British Gas have one of the largest networks of EV charger installers in the country. Their expert engineer will get everything set up safely for you and answer any questions.

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British Gas engineer installing a Hive EV Charger. Image has Powered by British Gas logo in bottom right corner.

Take control. Save money.

Hive EV Charging cleverly syncs with your energy tariff via the easy-to-use Hive app. So just plug your car in and it'll automatically charge up when your electricity's at its cheapest.

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Hive EV Charging app display is shown opposite a car which has a charger connected to it.

Smart. Simple. Effective.

The Hive app gives you accurate updates in real time – like when your car's plugged in and charging up. And as well as syncing with your energy tariff to charge when it's cheapest, it'll show you exactly how much you're spending in pounds and pence too.

You'll get complete use of the Hive app for three years after installation. After that, it's just £0.99 per month to continue using the advanced features. But you'll still be able to access the basics for free.

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Image of Hive App with a electric car in the background charging

The Alfen Eve Single S-line charger

With Hive EV Charging, you'll get a 7.4kW Alfen Eve Single S-line charger with a 3-year warranty. On average, it'll take just under eight hours to fully charge your car from empty (depending on the size of its battery).

Plus, you could save up to £350 with an OZEV government grant – we'll even do all the paperwork for you.

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Hive Alfen EVE EV Charger installed on an exterior brick wall
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The Hive App

Hive is one of the highest rated smart home apps in the UK with 4 stars* from over 70,000+ customer reviews. Use it to control our smart devices from wherever you are.

*Average rating taken from the App Store and Google Play

How Hive Helps


One app for everything

Control your whole home, including Hive EV Charging, with our easy-to-use app.

Technology you can trust

With 1.9 million homes and counting, we’re one of the UK’s leading smart home providers.

Connects easily with everything

Hive devices are designed to work with Amazon Alexa, Google Assistant and Siri so it's simple to make your home smart.

Frequently asked questions
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What is the OZEV EVHS Grant and am I eligible?
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The Electric Vehicle Homecharge Scheme (EVHS), is a government grant for reducing the cost of installing a new electric vehicle charger, provided by the Office for Zero Emission Vehicles (or OZEV). The grant can help reduce the cost of purchasing and installing an electric vehicle charge point up to the value of £350.

To qualify for OZEV EVHS grant you must:

  • Have dedicated off-street parking

  • Have purchased, leased (for at least 6 months) or have ordered a qualifying electric vehicle or plug-in hybrid

  • Not have already claimed the grant for your eligible vehicle.

  • Not exceed the maximum of two charging points per household funded by OZEV.

Your Hive EV Charger must be installed by March 31st 2022 to qualify for the grant.

The government has announced significant changes to OZEV grant eligibility which will take effect from April 1st 2022. From this date, homeowners with off-street parking will no longer qualify for the grant. OZEV has however outlined its intention to continue to support certain housing types (e.g. apartment blocks) and people living in rented accommodation with the EVHS (Electric Vehicle Homecharge Scheme).

It's important to note that there might be other factors outside our control which impact the time it takes to install your charger (for example, if we need to involve your energy supplier and/or your local Distribution Network Operator).

Therefore, when you place your EV charger order, we can’t guarantee that we'll definitely be able to install it before March 31st 2022. If we're unable to do so, the cost of your installation will increase by £350. We'll do everything we can to install your charger before March 31st 2022, but if it looks like we won't be able to, we'll let you know in advance and you will be able to cancel your order and claim a full refund should you wish to do so.

You can find out more on the OZEV website

What is a standard installation?
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Our standard installation package includes a remote home check (if required) and your EV charger will be installed by a certified British Gas engineer. We will submit the Distribution Network Operator (DNO) application and Office for Zero Emission Vehicles (OZEV) grant on your behalf. Standard installation also comes with your 3-year EV charger warranty.

How will I know if I am having a ‘standard’ install?
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British Gas will conduct a no obligation virtual survey of your home so we will know if it's suitable for a standard installation. If your home requires additional works before a charger can be installed, British Gas will provide you with a quote detailing what needs doing, along with the associated costs. If you choose not to go ahead, we can cancel your order and will refund your deposit.

What is a Matt:e R or Matt:e T device?
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The Matt:e device measures the voltage of your EV charge point to make sure it stays within a pre-set, safe operating limit. If the Matt:e device detects voltage outside of this range, it may result in a loss of effective earth. If this happens, the Matt:e device will disconnect the charger to ensure that customers are not at risk.

What is a Load Management Device?
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A domestic property has a maximum load allowable by the Distribution Network Operator (normally 60, 80 or 100 amps). Where you can’t upgrade the allowable load of the home further, an electrical services upgrade or Load Management Device is needed.

Getting a Load Management Device allows you to install an EV Charger when you would otherwise be unable to under the normal allowable load.

What is a DNO and how can I tell who my DNO is?
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DNO stands for Distribution Network Operator. These are the organisations who are licensed to distribute electricity in the UK. DNOs own and operate the system of cables, towers and substations that bring electricity from the national network to our homes and businesses.

You can find out who your local DNO is by typing in your postcode on the Energy Networks website.

What do the DNO need to know about my charger installation?
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All electric vehicle charge point installers need consent from the Distribution Network Operator. As such, British Gas must report planned electrical work to gain permission to add more electrical load to the area.

Our team will calculate the increased load your EV charger will need in your home and therefore your local area. Depending on your home we may need to check in advance if that is okay with DNO, although in many cases we can do this after the installation. We’ll handle this for you, but for some customers, they may need to do an additional assessment or even upgrade work to make sure we can fit the EV charger. We’ll keep in contact with the DNO on your behalf during this time and help get this done as quickly as possible.

How long will it take for my charger to be installed?
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Once we've completed your virtual home check, it usually takes 2-4 weeks for your EV charger to be installed. This is because we need to apply to your local Distribution Network Operator for permission to connect their network.

Standard installations usually take around 2.5 hours on installation day, but this can vary according to each home.

What happens on the day of my install?
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We’ll agree a date with you for your installation and confirm this by email along with the time when the engineer will arrive. Installation can time vary, but please allow around half a day. The engineer will call ahead to let you know they’re on the way.

To make sure your install goes ahead smoothly, its best to carry out these checks before the engineer arrives:

  • If you don’t already have the Hive app, we would advise you download it prior to the installation day to your smart phone or device as the engineer will talk you through how we pair your new charger to the app.

  • Make sure someone over 18 is available to meet our engineer, answer any questions and stay with them throughout the appointment.

  • The engineer may need to switch off your electricity supply to install your charger. So, it's a good idea to switch off any appliances or electronic equipment that may be affected, including any household alarms, before we start your installation.

  • Make sure there's clear access to the area where you want the charger installed. For example, we'll need to access any locked gates or cupboards.

  • Please make sure young children and pets are kept safely out of the way.

The Engineer will also check any additional work that has has been completed by a third party as we'll need to check it before we install your charger. If our engineer finds anything that needs further investigation during your appointment, they'll let you know what needs to happen next before we continue with your installation.

What if I need to change the date of my installation?
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If you need to reschedule, please call our EV team on 0333 202 1054* (Monday - Friday, 9am - 5pm) and they'll help you arrange an alternative date.

Is there a warranty on the charge point?
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Yes, we provide a 3-year warranty on the charger and installation. Full details can be found in the Warranty section of our "EV Installation Terms and Conditions document".

What happens to the Hive app at the end of 3-year charger and install warranty?
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Once your warranty expires, you will still be able to use some features in the Hive app for free, including charger status and basic control. You can keep access to the advanced features for a cost of £0.99 per month.

How do I add a charger to my Hive App?
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To get started you'll need to download the Hive app from the AppStore or the Google PlayStore.

Next, login or create a Hive Home account if you don't already have one.

Once that's done you can add the charger by selecting ‘Install EV Charger’ on the Add Device menu. Follow the on-screen steps to select your EV charger. After this you'll need to enter your charger ID (found on your charger) and your PIN, which will have been sent to you via email on the day of your charger install.

What do the lights on my charger mean?
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The LED on your EV charger lets you identify the status of your charger at a glance. The different colours that can be found on the charger indicate the following:

  • White - Ready to use

  • Green - Cable connected

  • Light blue - Communicating with vehicle/charging complete

  • Dark blue - Charging

  • Red – Error

How do I start a charging session?
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If you have a tethered charging cable:

  • Unravel the charging cable from the charger and plug it into your vehicle

  • The light on the charger will turn green, then light blue

  • The app will then show the charging session has begun and the light on the charger will turn dark blue.

If you have an untethered charging cable:

  • To initiate a charging session, plug the charging cable into the charger. The LED on the charger will turn green and the app will show as 'Preparing'. Next, plug the other end of the cable into the car and the light on the charger will turn light blue.

  • The app will then show the charging session has begun and the light on the charger will turn dark blue.

How do I stop a charging session?
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To end a charging session, unplug the cable from the vehicle. If you have an untethered cable, please also unplug the cable from the charger and remember to safely store the cable when not in use.

How do I set up my Energy Tariff in the Hive App?
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To add your electricity tariff information to the app, go to your EV Charger settings menu and tap on 'Tariff'. Here you can add your tariff or amend it if you have added one previously.

If you are unable to add your tariff, contact us on (0333 202 9711) and we will add a custom tariff for you. We currently do not support half-hourly priced tariffs.

How do I set up Optimised / Scheduled Charging?
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To set up scheduled charging in the app, navigate to the EV Charger settings menu and tap 'Schedule’', then toggle 'Enforce off-peak charging'. Ensure that your tariff details include the correct peak and off-peak times and prices for you.

How do I override Optimised / Scheduled Charging?
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If you need to charge your car immediately prior to your scheduled charging time you can tap on the 'Charge Now' button on your charging screen in the app.

What does my charger's error message mean and how do I fix it?
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In rare situations you may see one of a range of error messages in your Hive App. When you see one of these error messages you will be able to troubleshoot the problem direct from within the Hive App by following the onscreen prompts.

No internet connection: Your mobile device is not connected to the internet

If you receive the error 'No Internet Connection' in the app please reconnect your mobile device to the internet. If you are unable to do this you can still charge your EV manually.

Cannot reach server: There is an issue with Hive's servers

If you receive the error 'Cannot Reach Server' in the app, the Hive servers are unavailable. Please try again soon. You can still charge your EV manually, and if the issue persists please contact us.

Charger fault: There is a physical issue with the charger

If you receive the error 'Charger Fault' in the app please follow the steps below:

  • Unplug your charger cable (from both ends if it is untethered) then plug it back it.

  • If this does not resolve the issue, please reboot your charger from the matt:e device.

  • If this step does not work please contact us or book an engineer.

Charger Offline: The charger is currently offline and Hive are unable to reach it

If you receive the error 'Charger Offline' in the app please follow the steps below:

  • Reboot your charger from the matt:e device and if the issue still persists you can contact us.

  • In the meantime, if your charger still has power you can still charge your EV manually without the app.

Charger Unavailable: The charger is currently updating

If you receive the error 'Charger Unavailable' in the app, it is performing an update. Please check again later and if the error still persists please contact us.

How do I view my charging history?
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To view your charging and transaction history navigate to 'Settings' and tap on 'History'. Here you can view your charging history with daily, weekly and monthly summary in both energy and cost.

Help! My vehicle was plugged in but didn't charge fully.
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Make sure the cable is properly connected and the app shows charging started. If the issue persists please contact us.

Help! The charger is charging slower than expected.
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The charger can charge at a maximum of 7kW-7.4kW when the battery is below 80% full. The charging rate gradually declines as battery power increases.

If the charging speed is consistently around 3.6kW-4kW, make sure the specs of your EV and charging cable support higher charging rates.

If there is still an issue please contact us.

What devices can I get the Hive app on?
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You can get the Hive app on many smartphones, tablets and the Apple Watch. iOS or Android devices must be running an up-to-date operating system.

[1] If you are not eligible for the grant, or if your charger is installed after March 31st 2022 (when the government intends to change eligibility for the grant), the Hive EV Charging station with installation costs from £949.
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