Heating Pack
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Our Heating Pack includes everything you need to get your home just how you like it, from wherever you are. It includes our award-winning smart thermostat, smart lights, a smart motion sensor and a smart plug – plus an Amazon Echo Dot (3rd gen) so you can control your home with your voice.
Hive Active Heating lets you control your heating from your thermostat or your phone. So you never need to heat an empty home again. This could save up to £110 a year on your energy bills.
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Covid-19 Safe Installation
Covid-19 Safe Installation
This pack includes
Hive Active Heating
Dimmable Bulb x2
Plug
Motion sensor
Hub - Optional
Amazon Echo Dot
FREE standard delivery - 1 to 3 business days
Designed for the home
With its elegant mirrored finish, your Hive Active Heating thermostat will fit perfectly anywhere. Mount it on your wall or keep it on a shelf or table with optional stand.
Smart control from anywhere
Manage your heating and Hive devices from your smartphone, tablet or Apple Watch. You can come back to a cosy home without ever having to heat an empty one. And if you’ve got a hot water tank, you can control that too.
Stay cosy, save energy and save money
You could save up to £110 a year by not having to heat an empty home. Great features like schedules give you even more control to get your heating just right when it needs to be.
Save energy, save money
Our long-lasting E27/ B22 LED bulbs are rated A+ for energy efficiency, and by controlling them remotely you can make sure they're not left on.
Turn lights on automatically
Heading to the bathroom at night? Use Hive Actions to trigger your smart lights to come on automatically when your sensor detects you stepping into the hallway.
Turn things off from anywhere
Think you’ve left the hair straighteners on? Relax, you can double check and turn them off from wherever you are from the Hive app.
The centre of the Hive ecosystem
The Hive Hub is the heart of your smart home. It plugs into your broadband router and connects all your Hive devices wirelessly so they can be easily controlled remotely.
Voice control with the Amazon Echo Dot
Control your Hive devices without lifting a finger. Ask Alexa to turn on the heating, dim a light or turn things off with one simple command.
The Hive App
Hive is one of the highest rated smart home apps in the UK with 4.1 stars* from over 68,000+ customer reviews. Use it to control our smart devices from wherever you are.
*Average rating taken from the App Store and Google Play
Voice control and more
We’ve partnered with some of your favourite smart home brands so you can enjoy Hive on whatever platform you like.
Discover
Installation
To install Hive Active Heating, you need to be competent in electrical wiring and DIY. We recommend finding a local tradesperson with the expertise.
View our guides to set up the other devices in your Hive Heating Pack.
Pro Install
Hive Active Heating can be installed in less than 90 minutes by a pro. Choose a qualified British Gas Engineer or an accredited Hive Pro in your local area.
Warranty
Hive Active Heating specifications
Features
Manage your heating and hot water from anywhere using the Hive app
Control up to 6 heating zones in your home
Frost protection protects your pipes from freezing in winter
Geolocation reminds you to switch off the heating if you’ve gone out and left it on
Holiday mode lets you manage your heating while you’re away
Works with Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT
Group with other Hive devices to create a smart home
Compatibility
Most gas and LPG boilers
Oil boilers if they have an existing thermostat or programmer
Electric boilers with standard room thermostat and / or programmer
Size
Thermostat:
Width: 104mm
Height: 100mm
Depth: 48mm
Receiver:
Width: 106mm
Height: 98mm
Depth: 44mm
Weight
Thermostat:
212g (excluding batteries)
Receiver:
162g
Power Supply
Thermostat:
4 x AA batteries (included)
Receiver:
230V mains
Connectivity
Zigbee
System Requirements
Internet connection recommended: 1.5Mbps or higher
iOS or Android device running an up-to-date operating system
Hive app download (iOS or Android)
Usage
For indoor use only
E27 / B22 Dimmable Bulb specifications
Features
Control your lights from anywhere using the Hive app
Works with Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT
Group with other Hive devices to create a smart home
Bulb
Lifetime: 25,000 hours
Wattage: 9W
Brightness: 806 lumens
Colour temperature: 2700K
Beam angle: 240 degrees
Power
Energy rating: A+
S power consumption: 9W
Operating voltage: 220V – 240V
Size
Width: 60mm
Height: 120mm
Weight
80g
Compatibility
E27 (Edison screw) or B22 (bayonet fitting)
System Requirements
Internet connection: recommended 1.5Mbps or higher
iOS or Android device running an up-to-date operating system
Hive app download (iOS or Android)
Hive Hub
Usage
For indoor use only
Plug specifications
Features
Control your plug from anywhere using the Hive app
Set a schedule up to 6 times a day
Works with Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT
Group with other Hive devices to create a smart home
Size
Width: 54mm
Height: 100mm
Depth: 58mm with pins / 35.5mm without pins
Weight
142g
Power Supply
Any socket with type G plug (UK / IRE)
Connectivity
Zigbee
System Requirements
Internet connection recommended: 1.5Mbps or higher
iOS or Android device running an up-to-date operating system
Hive app download (iOS or Android)
Usage
For indoor use only
Motion Sensor specifications
Features
Get notifications when motion is detected
See activity from the last 7 days
Group with other Hive devices to create a smart home
Size
Width: 22mm
Height: 84mm
Depth: 24mm
Weight
62g
Batteries
1 x CR123A lithium battery
System Requirements
Internet connection recommended: 1.5Mbps or higher
iOS or Android device running an up-to-date operating system
Hive app download (iOS or Android)
Hive Hub
Usage
For indoor use only
Hub specifications
Features
Connects to and manages all your Hive devices
Size
Width: 96.1mm
Height: 96.6mm
Depth: 27.3mm
Weight
114g
Power Supply
UK 3 pin plug
Connectivity
Ethernet (connection with broadband router)
Zigbee
System Requirements
Broadband router with spare ethernet port
Internet connection recommended: 1.5Mbps or higher
iOS or Android device running an up-to-date operating system
Hive app download (iOS or Android)
Usage
For indoor use only
What’s in the box
Hive Active Heating
Thermostat
Hub
Receiver
4 x AA batteries
User guide
E27 / B22 Dimmable Bulb
Dimmable Bulb (E27 or B22)
User guide
Plug
Plug
User guide
Motion Sensor
Motion Sensor
Battery (CR123A Lithium)
Adhesive pads
User guide
Hub
Hub
Power supply
USB cable
Ethernet cable
User guide
Frequently asked questions
Which heating systems / boilers are compatible?
Gas & LPG
Hive Active Heating is compatible with most UK gas and LPG central heating systems and our professional installation engineers are trained to work on both.
Oil boilers
Hive Active Heating works with most oil boilers and, if you have an existing conventional thermostat or programmer, it can replace either. If you have existing intelligent oil boiler heating controls that modulate your heating, Hive Active Heating will not replace this functionality. As for installation, our engineers don’t install Hive Active Heating on oil boilers so we recommend contacting an OFTEC-qualified engineer for help.
Electric boilers
if your boiler works with a standard room thermostat and / or programmer then Hive Active Heating can control it. However, Hive Active Heating doesn’t work with storage heaters or individual plug-in electric room heaters.
Other systems
Unfortunately our engineers can't install Hive Active Heating on solid fuel boilers (such as biomass systems or coal) and heat pumps. We are yet to complete our testing on these systems and therefore can’t yet guarantee compatibility.
In the unlikely event that Hive Active Heating cannot be installed in your home, you can receive a full refund for your purchase (this is valid for 14 days from the point you receive the product or the day of your installation).
What types of heating control systems and boilers are incompatible with Hive Active Heating?
Honeywell SmartFit Controls: this system, sometimes installed to control gas and LPG boilers, is part of the existing central heating system and isn’t compatible with other external heating controls. Hive Active Heating can’t be installed with it unless the engineer removes the SmartFit controls first including all electrically operated valves.
Vaillant VR 65 Control Centre: this is an external controller fitted to some compatible Vaillant boilers. It’s part of the existing central heating system and isn’t compatible with other external heating controls. Hive Active Heating can’t be installed with it unless the engineer removes the Valiant external controller.
Incompatible boiler models:
Worcester Bosch ICC2 - ZWBR 11-37A (GC number: 4710810)
Worcester Bosch *C*RD 537i (GC number: 4710811)
Worcester Bosch *C*RD 542i (GC number: 4710812)
Worcester Bosch Greenstar HE Plus - ZWBR 7-28A (GC number: 4731156)
Worcester Bosch Greenstar HE Plus - ZWBR 11-35A (GC number: 4731157)
Worcester Bosch *C* Greenstar 30 HE Plus Combi (GC number: 4731175)
Worcester Bosch *C* Greenstar 35 HE Plus L Combi (GC number: 4731176)
Worcester Bosch *C* Greenstar R 30HE Plus (GC number: 4731179)
Worcester Bosch *C* Greenstar R 35HE Plus (GC number: 4731180)
Worcester Bosch *C* Greenstar R 40HE Plus (GC number: 4731181)
Can I control hot water with the thermostat?
Yes, if you have a conventional heating system (i.e. a separate hot water tank heated by your boiler) you can control your hot water with Hive Active Heating. Hot water can be controlled within the Hive app by selecting Hot Water in the app dashboard.
You can’t control your water temperature with Hive Active Heating but you can turn your hot water on or off, set a schedule or boost it (which turns the hot water on for 1-6 hours).
Hive Hint: You can usually set the temperature of the hot water directly on your tank.
Does the thermostat work with underfloor heating systems?
Hive Active Heating can be used to support wet underfloor heating systems but does not currently support electric underfloor heating systems.
The heat produced from underfloor heating ensures an even distribution of heat in rooms, so it’s one of the most energy-efficient ways to heat your home.
What can I do with the light bulb?
You can turn lights on and off from your smartphone, set schedules, save money and so much more.
What does the Hive Plug do?
The Hive Plug lets you turn your electrical devices on or off remotely from your mobile, tablet or laptop as well as set schedules for when they come on. You can also turn your devices on and off manually at top of the plug.
If you are an existing Hive user and have one or more products already then you won’t need any more kit and can set up your Hive Plug using your existing hub. If this is your first Hive product you will need to purchase a hub in order to set up your Hive Plug.
What does the Hive Motion Sensor do?
The Hive Motion Sensor detects motion in your home and sends an alert to your smartphone, tablet or Apple Watch. You can check into the app or online dashboard remotely at any time to see whether any motion has been detected.
With the Hive Motion Sensor you can also set schedules for when you want to receive these notifications so you only receive them when you are away from home.
If you are an existing Hive user then you won’t need any more kit and can set up your Hive Motion Sensor using your existing hub. If this is your first Hive product you will need to buy a Hive Hub in order to set up your Hive Motion Sensor.
What does the Hive Hub do?
The Hive Hub is the heart of your Hive smart home. It connects your devices to the internet, allowing you to control them remotely.
Why do I need a Hive Hub?
The Hive Hub connects your Hive devices to the Hive app using broadband. If the Hive Hub is not connected to your Hive devices you won't be able to control them remotely via the Hive app. If it’s not paired with a Hive Hub, Hive Active Heating will only work in standalone mode (offline control).
Hive View and Hive View Outdoor don't require a Hive Hub as their functions differ from all other Hive products.
What devices can I get the Hive app on?
You can get the Hive app on many smartphones, tablets and the Apple Watch. iOS or Android devices must be running an up-to-date operating system.
What are your delivery options?
Can I return this product?
Yes.
If you’ve purchased Hive products directly through our website or over the phone, you’ll need to contact us within 14 days (starting from the day you receive your Hive products).
If a British Gas engineer has installed your Hive products and you’d like to return them, you’ll need to let us know within 14 days from the point of installation.
You can contact us on web chat and we’ll provide you with a returns number and send you a returns label. Print the label out and send it to our warehouse, free of charge. Once we receive your product, we’ll aim to process your refund within 5 working days.
What's the warranty period?
Hive products come with a 1-year standard warranty.
If you want to increase your warranty, you can join Hive Live for £2.99 per month and get ongoing warranty on your Hive products.
Covid-19 Safe Installation
We’re taking extra precautions during COVID to ensure our customers and engineers are kept safe. This will mean keeping a safe distance in your home and we’ll talk you through the non-technical steps of setting up your Hive App.
Hub
Hive Hub is the essential brains of the operation. It plugs into your broadband router and connects all of your Hive devices wirelessly so they can be easily controlled remotely.
System Requirements
- Internet Access
- Broadband Connection
- Router with spare Ethernet port
- App requirements: iOS v7 or later, Android v4.0.3 or later
Hot water tank?
In order to send you the right thermostat, we need to know if you have a separate hot water tank or a combi boiler.
Combi boiler
- Provides heating to radiator
- Heats your water on demand
Hot water tank
- Your thermostat works with your boiler to heat and provide hot water.
Pro install
Hive Active Heating can be installed in less than 90 minutes by a pro.
Choose a qualified British Gas Engineer or an accredited Hive Pro in your local area.
Self Install
To install Hive Active Heating, you need to be competent in electrical wiring and DIY. We would recommend finding an experienced local tradesperson.
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