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It’s not easy saying goodbye to products our customers love. But as an evolving smart tech brand, our focus has changed to help our customers live greener, cut bills and get more control of your home’s energy. We’ve made the tough decision to discontinue our smart security and leak detection products, and develop smart home tech for the next generation.

You can find full details of our discontinued products below.

Hive View Camera

Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as an evolving smart tech brand, our focus has changed to help our customers live greener, cut bills and get more control of your home’s energy. We’ve made the tough decision to discontinue our smart security and leak detection products – and develop smart home tech for the next generation.
What will happen to my Hive Video Playback subscription?
All subscriptions related to discontinued products will have automatically cancellled on 01/08/2025. No payments are taken beyond 30/06/2025. Renewals due on or after 01/07/2025 were stopped in advance.
Can I still use my products?
No, the camera will no longer function following the three-year support period ending on 01/08/2025.
How long will my Hive devices be supported for?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
What happens if I have an issue with my product?
We will no longer support issues or faulty devices after 01/08/2025.
Can I get a replacement for a faulty product?
Hive will no longer provide replacements for faulty devices after 01/08/2025.
What will happen after the period of support?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Is Hive continuing with its other devices?
Yes, the only products that are being discontinued are our smart security and leak detection devices, plus some older models of the Hive Hub. Apart from that, the Hive portfolio is unaffected and we’re planning to launch new products in the months and years to come.
What is Hive doing to minimise the environmental impact of the product shutdown?
What is Hive doing to minimise the environmental impact of the product shutdown?
    • the packaging will be shredded for RDF (refuse derived fuel)
      any recovered materials such as copper granulates and shredded PCB boards are traded on to be refined further
    • To do this, we partner with Recycling Lives, a charity that supports the homeless, reduces reoffending and delivers food to support small charities and community groups.
    How can I recycle my camera?
    You can take it to your local Household Waste Recycling Centre.
    What’s next for Hive?
    The Hive ecosystem of products and services is already capable of making today’s homes smarter, greener and cheaper to run. We’re excited to take this even further – that’s why we’ve decided to focus 100% on smart tech that helps customers lead more sustainable lives.

    Hive HomeShield

    Why has Hive made this decision?
    It’s not easy saying goodbye to products our customers love. But as an evolving smart tech brand, our focus has changed to help our customers live greener, cut bills and get more control of your home’s energy. We’ve made the tough decision to discontinue our smart security and leak detection products – and develop smart home tech for the next generation.
    What will happen to my HomeShield subscription?
    All subscriptions related to discontinued products will have automatically cancellled on 01/08/2025. No payments are taken beyond 30/06/2025. Renewals due on or after 01/07/2025 were stopped in advance.
    Can I still use my products?
    No, your HomeShield system no longer function following the three-year support period ending on 01/08/2025.
    How long will my Hive devices be supported for?
    Your HomeShield system will work as normal until the three-year support period ends on 01/08/2025. After this, the system will no longer function.
    What happens if I have an issue with my product?
    We will no longer support issues or faulty devices after 01/08/2025.
    Can I get a replacement for a faulty product?
    Hive will no longer provide replacements for faulty devices after 01/08/2025.
    What will happen after the period of support?
    Your HomeShield system will work as normal until the three-year support period ends on 01/08/2025. After this, the system will no longer function.
    Is Hive continuing with its other devices?
    Yes, the only products that are being discontinued are our smart security and leak detection devices, plus some older models of the Hive Hub. Apart from that, the Hive portfolio is unaffected and we’re planning to launch new products in the months and years to come.
    What is Hive doing to minimise the environmental impact of the product shutdown?
    The packaging will be shredded for RDF (refuse derived fuel). Any recovered materials such as copper granulates and shredded PCB boards are traded on to be refined further. To do this, we partner with Recycling Lives, a charity that supports the homeless, reduces reoffending and delivers food to support small charities and community groups.
    What’s next for Hive?
    The Hive ecosystem of products and services is already capable of making today’s homes smarter, greener and cheaper to run. We’re excited to take this even further – that’s why we’ve decided to focus 100% on smart tech that helps customers lead more sustainable lives.

    Hive Leak Sensor

    Why has Hive made this decision?
    It’s not easy saying goodbye to products our customers love. But as an evolving smart tech brand, our focus has changed to help our customers live greener, cut bills and get more control of your home’s energy. We’ve made the tough decision to discontinue our smart security and leak detection products – and develop smart home tech for the next generation.
    What will happen to my subscription?
    You’ll no longer receive notifications of possible leaks since Hive support ended on 01/09/23. You also won’t be able to access your in-app water usage history graphs.
    Can I still use my products?
    No, your Leak Sensor device will no longer function following the three-year support period ending on 01/09/2023.
    How long will my Hive devices be supported for?
    Your Leak Sensor device will work as normal until the three-year support period ends on 01/09/2023. After this, the system will no longer function.
    What happens if I have an issue with my product?
    We will no longer support issues or faulty devices after 01/08/2025.
    Can I get a replacement for a faulty product?
    Hive will no longer provide replacements for faulty devices after 01/08/2025.
    What will happen after the period of support?
    Your Leak Sensor device will work as normal until the three-year support period ends on 01/08/2025. After this, the device will no longer function.
    Is Hive continuing with its other devices?
    Yes, the only products that are being discontinued are our smart security and leak detection devices, plus some older models of the Hive Hub. Apart from that, the Hive portfolio is unaffected and we’re planning to launch new products in the months and years to come.
    What is Hive doing to minimise the environmental impact of the product shutdown?
    The packaging will be shredded for RDF (refuse derived fuel). Any recovered materials such as copper granulates and shredded PCB boards are traded on to be refined further. To do this, we partner with Recycling Lives, a charity that supports the homeless, reduces reoffending and delivers food to support small charities and community groups.
    What’s next for Hive?
    The Hive ecosystem of products and services is already capable of making today’s homes smarter, greener and cheaper to run. We’re excited to take this even further – that’s why we’ve decided to focus 100% on smart tech that helps customers lead more sustainable lives.

    Boiler IQ WiFi

    Why is the trial closing?
    Hive has taken a business decision to not move forward with this product – and to focus on other areas of innovation instead.
    What will happen to the kit in my home?
    The Boiler Monitoring kit will stay in your home. When we switch it off, the LED light on the device will turn off to show we’re no longer monitoring your boiler.

    Nano 1 Hub

    Why has Hive made this decision?
    It’s not easy saying goodbye to products our customers love. But as an evolving smart tech brand, our focus has changed to help our customers live greener, cut bills and get more control of your home’s energy. We’ve made the tough decision to discontinue our smart security and leak detection products – and develop smart home tech for the next generation.
    What will happen to my Nano 1 hub?
    After we deactivate the hub on 01/08/2023, it will no longer connect to the Hive servers and so will stop talking to your other Hive devices. You won’t be able to control any of your devices through the app. Upgrading to the newer Nano 2 hub will allow you to reconnect your system and continue to enjoy the benefits of Hive.

    As part of our shared commitment to environmental responsibility, we encourage you to consider recycling your Nano 1 hub. Once the support period concludes on 01/08/23, please take it to your local Household Waste Recycling Centre, where it can be properly disposed of.
    What happens if I don't upgrade to a new hub?
    You won’t be able to control any of your devices through the app. However, you’ll still be able to control your heating as you would with a standard wireless thermostat.
    How long will the Nano 1 be supported for?
    We’re providing 12 months of ongoing support for the Nano 1. This support will end on 01/08/2023.
    How can I upgrade to the Nano 2 hub?
    We’re offering 50% upgrades to the Nano 2 hub for all Nano 1 owners. You’ll be able to upgrade using the voucher code sent to you via email, simply add a nano 2 hub to your Hive sales basket and apply the voucher code at checkout. (If you have British Gas HomeCare cover, please contact us directly as we may be able to provide further discount.)
    What are the benefits of the new Nano 2 hub?
    The Nano 2 hub supports products and features that aren’t compatible with the Nano 1, including: Hive Mini Thermostat, Hive Hard Wired Thermostat, Hive Multizone, Hive Radiator Valves, Hive Heating Plus. This list will increase over time as we develop new innovative and sustainable products.
    What will I have to do when my new hub arrives?
    Depending on routers, some yellow ports on some router models could be a WAN or 2.5gbps port which the hub doesn’t work with. This user-friendly guide will walk you through the process of setting up your new hub and transferring settings/devices from your Nano 1 hub.>Setting up the Nano 2 Hub:

    1. Unbox your Nano 2 hub and locate the supplied plug and ethernet cable.

    2. Plug the Nano 2 hub into a power socket using the provided plug.

    3. Connect the hub to your router by connecting one end of the ethernet cable to the hub and the other end to an available yellow port on your router.

    4. Power on the Nano 2 hub and ensure it is properly connected to the internet.

    5. Wait for the hub to complete its initial setup and establish a connection, which may take a few moments.

    6. The hub will then begin a process of upgrading and may take approximately 20 minutes to complete.

    7. Once the upgrade has completed your hub will stop flashing green and change a solid green to indicate that it is online.

    8. Once your hub has changed to solid green, please follow the link here for steps to upgrade. Nano1 shutdown: Steps to upgrade

    Hub 360 Sound Detection

    Why has Hive made this decision?
    It’s not easy saying goodbye to products our customers love. But as an evolving smart tech brand, our focus has changed to help our customers live greener, cut bills and get more control of your home’s energy. We’ve made the tough decision to discontinue our smart security and leak detection products – and develop smart home tech for the next generation.
    What will happen to my Hub 360?
    Your Hive Hub 360 will work as normal until 31/12/22 when the sound detection add on service will no longer operate. After that, your Hub 360 will retain its connectivity to all your Hive devices as normal and you can continue to enjoy all the key features of the Hub 360.