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Looking for help with
Hive Active Heating™

Below are a series of helpful videos and documents to show you how to use Hive.

Walkthrough for Heating only

Need to know more about Hive? Our web walkthrough will teach you how to make the most of your Hive Active Heating™ system, including heating scheduling, temperature history, notifications and more.

Walkthrough for Heating & Hot Water

Need to know more about Hive? Our web walkthrough will teach you how to make the most of your Hive Active Heating™ system, including heating and hot water scheduling, temperature history, notifications and more.

Thermostat types

Hive Wireless Thermostat

Hive Thermostat

Your wireless thermostat controls both the time and temperature of your heating and your hot water, if you have a hot water tank. You can use your thermostat to adjust your current heating temperature, switch the modes and set a schedule for your heating and hot water.

Smart Linked Thermostat

A Smart Linked Thermostat lets you control both the time and temperature of your heating. By connecting to the internet your Smart Linked Thermostat lets you control your heating and hot water wherever you are.

Receiver types

Hive wireless thermostat receiver

There are three types of receiver that work with your Hive Active Heating™

  • British Gas single channel receiver
  • Hive single channel receiver heating only
  • Hive dual channel receiver heating and hot water

These receivers enable your thermostat and hub to communicate with your boiler.

Hive wireless heating receiverHive wireless heating and water receiver
Hive wireless hub

Hub

The hub allows your thermostat to connect to the internet and be controlled remotely.

SmartPlugs

Sometimes if the signal between your router and the receiver is not very strong, Hive uses a SmartPlug to boost the signal and extend the range of your system.

Remote heating control

Installation guide

For reference you can find the installation guide here.

Note: You are responsible for arranging your Hive Active Heating™ to be installed. To ensure your safety installation must be carried out by a fully qualified engineer.