Help

Below are a series of helpful videos and documents to show you how to use Hive.

Walkthrough for Heating only

Need to know more about Hive? Our web walkthrough will teach you how to make the most of your Hive Active Heating™ system, including heating scheduling, temperature history, notifications and more.

Walkthrough for Heating & Hot Water

Need to know more about Hive? Our web walkthrough will teach you how to make the most of your Hive Active Heating™ system, including heating and hot water scheduling, temperature history, notifications and more.

iOS

How to set your Heating & Hot Water

How to set your Hot Water schedule

How to set up Geolocation

How to set up Temperature Alerts

Android

How to set your Heating & Hot Water

How to set your Hot Water schedule

How to set up Geolocation

How to set up Temperature Alerts

Hive Installation - What happens on the day?

Hive - What’s in the box? Heating & Hot Water

Hive - What’s in the box? Hive Heating only, designed for combi boilers

Service Status Page

Having trouble with your app or the Hive website? 

Our Service Status pages will be updated continually to help you find our more and understand how your service will be affected, if at all 

Service Status page >

Thermostat types

Hive Thermostat

Your wireless thermostat controls both the time and temperature of your heating and your hot water, if you have a hot water tank. You can use your thermostat to adjust your current heating temperature, switch the modes and set a schedule for your heating and hot water.

Download Hive Thermostat guide >

Smart Linked Thermostat

A Smart Linked Thermostat lets you control both the time and temperature of your heating. By connecting to the internet your Smart Linked Thermostat lets you control your heating and hot water wherever you are.

Download British Gas Smart Linked Thermostat guide >

Receiver types

There are three types of receiver that work with your Hive Active Heating™

British Gas single channel receiver - heating only

Hive single channel receiver - heating only

Hive dual channel receiver - heating and hot water

These receivers enable your thermostat and hub to communicate with your boiler.

Hub and Smart plug types

Hub

Plugs into your broadband router so your thermostat can connect to the internet and be controlled remotely.

Download Hive Hub guide >

Smart Plug

Sometimes if the signal between your router and the receiver is not very strong, Hive uses a SmartPlug to boost the signal and extend the range of your system.

Download Hive SmartPlug guide >