Help

We've put together a series of helpful videos and guides to show you how to use your Hive products. Check out our Frequently Asked Questions too for more helpful tips.

Walkthrough for Heating only

Walkthrough for Heating only

Our web walkthrough teaches you how to make the most of your Hive Active Heating™ features including setting schedules, temperature history, notifications and more.


Walkthrough for Heating & Hot Water

Walkthrough for Heating & Hot Water

Our web walkthrough teaches you how to make the most of your Hive Active Heating™ and hot water features including setting schedules, temperature history, notifications and more.

How to use Hive Active Heating™ 2

How to self-install from Hive 1 to Hive 2

How to self-install from Hive 1 to Hive 2

How to remove batteries and replace the frame

How to remove batteries and replace the frame

How to set-up holiday mode, frost protection and child lock

How to set-up holiday mode, frost protection and child lock

How to set-up heating and hot water schedules

How to set-up heating and hot water schedules

iOS

How to set your Heating & Hot Water

How to set your Heating & Hot Water

How to set your Hot Water schedule

How to set your Hot Water schedule

How to set up Geolocation

How to set up Geolocation

How to set up Temperature Alerts

How to set up Temperature Alerts

Android

How to set your Heating & Hot Water

How to set your Heating & Hot Water

How to set your Hot Water schedule

How to set your Hot Water schedule

How to set up Geolocation

How to set up Geolocation

How to set up Temperature Alerts

How to set up Temperature Alerts

Installation

Hive Installation - What happens on the day?

Hive Installation - What happens on the day?

Hive - What’s in the box? Heating & Hot Water

Hive - What’s in the box? Heating & Hot Water

Hive - What’s in the box? Hive Heating only, designed for combi boilers

Hive - What’s in the box? Hive Heating only, designed for combi boilers

Thermostat types

Hive Active Heating™ 2 Thermostat

Your wireless thermostat lets you control your heating and hot water manually. You can change the time and temperature of your heating and hot water (if you have a hot water tank). You can set daily schedules and boost your heating and hot water for up to six hours if you need extra heat and hot water outside your usual schedule. Set Holiday Mode for when you’re going on holiday so your thermostat goes into sleep mode and wakes up on your return.

Download Hive Thermostat guide >
Hive Active Heating™ 2 Thermostat

Hive Active Heating™ 1 Thermostat

Your wireless thermostat controls both the time and temperature of your heating and your hot water, if you have a hot water tank. You can use your thermostat to adjust your current heating temperature, switch the modes and set a schedule for your heating and hot water.

Download Hive Thermostat guide >
Hive Active Heating™ 1 Thermostat

Smart Linked Thermostat

A Smart Linked Thermostat lets you control both the time and temperature of your heating. By connecting to the internet your Smart Linked Thermostat lets you control your heating and hot water wherever you are.

Download British Gas Smart Linked Thermostat guide >
Smart Linked Thermostat

Receiver types

There are two types of receiver that work with your Hive Active Heating™. These receivers enable your thermostat and hub to communicate with your boiler system.

Hive single channel receiver

Hive single channel receiver

Heating only

Hive dual channel receiver

Hive dual channel receiver

Heating only

Hub and Signal Booster

Hub

Plugs into your broadband router so all your Hive devices can talk to each other and be controlled from your Hive app or online dashboard.

Download Hive Hub guide >
Hive Hub

Signal Booster

Sometimes if the signal between your router and the receiver is not very strong, the Hive system uses a Signal Booster to boost the signal and extend the range of your system.

Download Hive Signal Booster guide >
Hive Signal Booster

Other Hive Products

Hive Active Plug™

Your Hive Active Plug™ lets you turn your home electrical appliances on and off remotely and set schedules for when they come on.

Download Hive Active Plug™ guide >
Hive Active Plug™

Hive Window or Door Sensor

Your Hive Window or Door Sensor will send an alert to your smartphone if your window or door is opened or closed.

Download Hive Window or Door Sensor guide >
Hive Window or Door Sensor

Hive Motion Sensor

Your Hive Motion Sensor uses an infrared detection system to send an alert to your smartphone if there's motion in your home.

Download Hive Motion Sensor guide >
Hive Motion Sensor

Service Status Page

Having trouble with the Hive app or website?

Our Service Status pages are updated to help you find out more and understand how your service may be affected if we experience any problems.

Service Status page >