Connect to
Amazon Echo

Connect all your Hive products to Amazon Echo and make your home even smarter.

Alexa, turn on the...

We’ve been working hard with our friends at Amazon to make managing your home even easier. Now you can connect Hive products to your Amazon Echo or Echo Dot to get Alexa doing everything for you. She’ll turn on your heating when you’re feeling chilly. She’ll turn up the lights. She’ll even turn the kettle on if you fancy a cup of tea. Just connect your Hive Hub to your Amazon Echo then all you need to say is ‘Alexa, turn on the...

What is alexa
Amazon Echo Dot Amazon Echo Dot

Save 50% on Amazon Echo Dot[1]

Sign up for our Welcome Home Plan and get Amazon's voice-activated device Echo Dot for just £24.99 (reduced from £49.99).

Learn more

What can Amazon Echo and Hive do?

Amazon Echo

Getting Started

  1. From your Alexa app, tap ‘Skills’ in the menu and search for Hive. You may have noticed that there are two Hive Skills in the Alexa. For the best Alexa experience, make sure you have enabled both. With both skills, you’ll be able to unlock all of the Hive features.

  2. Enter your Hive username and password and follow the onscreen instructions.

  3. Once you have enabled and linked both skills, you need to get Alexa to discover devices for your smart home skill if she hasn’t already. You can do this by saying ‘Alexa discover devices’ Now the fun part. Ask Alexa to control Hive. Check a full list of things you can control by clicking here.

Got a suggestion?

We want to make your experience as useful, rewarding and fun as possible. So if there’s a feature or phrase you think we’ve missed, or just something awesome you’d like Alexa and Hive to do, submit your suggestion here.

Help and Support

Still have a question? If you didn't find what you are looking for above, you can reach us by emailing help@hivehome.com or can call 0800 980 8614.

Why doesn't Alexa recognise my device?

This could be because you are trying to use the smart home Hive skill, and Alexa doesn’t recognise the device name.

Try asking ‘Alexa, discover my devices’. Alexa will look for your device name automatically once an hour, so if you have changed the name of your device remember to ask her to discover it again!

When you use our custom Hive skill you might struggle if your device name isn’t one in our extensive list.

There are around 12,000 device names that Alexa will recognise. If she's struggling to control yours it could be that it isn't in her database yet. We update this list on a regular basis, but to save time we'd recommend renaming your device to one of the 12,000 names she can recognise. You can check this by clicking here (don’t worry, you can search the database. No need to read the 12,000 names.)

To change your device name

Login to Hive, go to ‘Manage devices’ and click on the device you want to edit. In the Hive app, tap on the pencil icon to edit the name. On desktop, click ‘Manage’ to the right of the device. The next screen you see will have a box you can edit with the device name in. On both the app and desktop you'll see a confirmation message when the change has successfully saved.

Alexa asks me for my light, plug or zone name. Why?

Hive is all about giving you control, so Alexa will always ask unless you have told her exactly which zone, light or plug you want to control.

If you're not sure what they're called, head to your Hive app or login online. Go to the ‘Manage devices’ screen to see a list of all your device names.

What can I control with Hive and Alexa?

You can control Hive Active Heating, Hive Active Light LED bulbs, and Hive Active Plug smart plugs with Alexa.

For the smart home skill here’s a handy list of commands you can use with Alexa and Hive to control your home:

Hive Active Heating

(Using the name of your thermostat found during device discovery. The below examples the thermostat is named 'heating')

Alexa, set my heating to 20 degrees
Alexa, increase the heating
Alexa, decrease the heating
Alexa, what’s my inside temperature?
Alexa, what is the device name set to?

Hive Active Light

Alexa, turn on my light
Alexa, turn off my light
Alexa, brighten my light
Alexa, dim my light
Alexa, change my light, blue / pink / purple / orange / green / red / yellow
Alexa, change my light white
Alexa, set the device name cooler

Hive Active Plug

Alexa, turn my plug on
Alexa, turn my plug off

Top Tip - Create an Alexa group, such as Bedroom or Downstairs, and add the device(s) or sensor(s) to the group. More information is available at http://amzn.to/2965dCE.

For the custom Hive skill here’s a handy list of what you can say;

Hive Active Heating

Set the temperature of your heating (We currently only support whole number degree requests)

Alexa, tell Hive to turn the heating on
Alexa, tell Hive to turn the heating on to 20 degrees
Alexa, tell Hive to turn the heating off
Alexa, tell Hive to boost my heating (Currently boosts to a default 22 degrees for 1 hour)

Hive Hot Water Features

Alexa, tell Hive to boost my hot water (Currently defaults to 1 hour)

Hive Active Light

Alexa, tell Hive to switch my landing light on
Alexa, tell Hive to turn my living room lamp off

Hive Active Plug

Alexa, tell Hive to turn my kettle on
Alexa, tell Hive to turn my TV off

How do I talk to Alexa?

Chatting to Alexa is easy. When you want her to control your Hive devices, start by saying “Alexa, tell Hive” or “Alexa, ask Hive to…”. (Just like asking your friend to help you out.)

We're learning how people communicate with her, so please be generous with your feedback. Got a suggestion? Tell us here.

My Amazon Echo isn't working. What can I do?

Get in touch with Amazon customer services. They will be happy to help.

[1] Terms apply. Offer ends 30th June 2017, is limited to one offer per customer and is subject to availability. Offer cannot be used on pre-existing orders or in conjunction with any other offer from Amazon. We will send you a voucher by email shortly after you sign up to the Hive Welcome Home Plan. You can only redeem the voucher to buy an Echo Dot when bought on Amazon.co.uk, and only before 30th September 2017. You must add the voucher to your Shopping Basket on Amazon.co.uk and complete your order via checkout. You cannot use the 1-click ordering method to apply the voucher. The voucher cannot be refunded or re-used if you cancel an order using the voucher. We reserve the right to charge you the value of the voucher if you redeem it and then cancel your Hive Welcome Home Plan during cool off.
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