Hive Hub

The Hive Hub connects your Hive devices so you can manage them remotely from the Hive app on your smartphone, tablet or laptop.

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Get your devices working together

Set up a Hive Action so your home works around you. Like getting a sensor to turn on your camera the moment you step out of the front door.

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Easy to install and get started

Just plug it into your broadband router, pair your Hive products and you’re ready to start your smart home.

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The heart of your connected home

The Hive Hub stores your schedules and Hive Actions, so your Hive devices can work automatically.

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The Hive App

Hive is one of the highest rated smart home apps in the UK with 4.1 stars* from over 68,000+ customer reviews. Use it to control our smart devices from wherever you are.

*Average rating taken from the App Store and Google Play

Hive works with what you have

Voice control and more

We’ve partnered with some of your favourite smart home brands so you can enjoy Hive on whatever platform you like.

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Hue
Google-home
Homekit
Amazon
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Installation

Plug your Hive Hub into your broadband router, create your Hive account online or on the app, and you’re ready to start connecting smart devices.

View guide

Warranty

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Upgrade Warranty

Hive Live subscription

Upgrade to Hive Live for £2.99 per month and get ongoing warranty on all your Hive products.

Discover Hive Live

Standard Warranty

All Hive products come with 1 year hardware warranty as standard.

Hub specifications
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Features

Connects to and manages all your Hive devices

Size

Width: 96.1mm

Height: 96.6mm

Depth: 27.3mm

Weight

114g

Power Supply

UK 3 pin plug

Connectivity

Ethernet (connection with broadband router)

Zigbee

System Requirements

Broadband router with spare ethernet port

Internet connection recommended: 1.5Mbps or higher

iOS or Android device running an up-to-date operating system

Hive app download (iOS or Android)

Usage

For indoor use only

What's in the box
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Hub

Hub

Power supply

USB cable

Ethernet cable

User guide

Frequently asked questions
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What does the Hive Hub do?
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The Hive Hub is the heart of your Hive smart home. It connects your devices to the internet, allowing you to control them remotely.

Why do I need a Hive Hub?
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The Hive Hub connects your Hive devices to the Hive app using broadband. If the Hive Hub is not connected to your Hive devices you won't be able to control them remotely via the Hive app. If it’s not paired with a Hive Hub, Hive Active Heating will only work in standalone mode (offline control).

Hive View and Hive View Outdoor don't require a Hive Hub as their functions differ from all other Hive products.

Can the Hive Hub use a wireless connection to connect to the internet?
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The Hive Hub needs to be physically connected to your broadband router using a network cable (provided with the hub) so you can control your Hive devices remotely.

Can I connect non Hive devices to the Hive Hub?
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Only Hive devices can be paired with the Hive Hub.

Do I need a new hub for additional Hive products if I already have one?
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No, you can set up your Hive products on your existing hub.

Does this product work with voice control?
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Yes, this Hive product can be used with voice control such as Amazon Alexa, Google Assistant, Apple HomeKit, Siri Shortcuts and IFTTT.

What devices can I get the Hive app on?
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You can get the Hive app on many smartphones, tablets and the Apple Watch. iOS or Android devices must be running an up-to-date operating system.

What are your delivery options?
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Free standard delivery is included when buying this product (2 – 3 business days).

Order before 12pm and get next day delivery for £5.

Once ordered, you can track your order online.

> Track your order

Can I return this product?
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Yes.

If you’ve purchased Hive products directly through our website or over the phone, you’ll need to contact us within 14 days (starting from the day you receive your Hive products).

If a British Gas engineer has installed your Hive products and you’d like to return them, you’ll need to let us know within 14 days from the point of installation.

You can contact us on web chat and we’ll provide you with a returns number and send you a returns label. Print the label out and send it to our warehouse, free of charge. Once we receive your product, we’ll aim to process your refund within 5 working days.

What's the warranty period?
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Hive products come with a 1-year standard warranty.

If you want to increase your warranty, you can join Hive Live for £2.99 per month and get ongoing warranty on your Hive products.

> Learn more about Hive Live

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Discover Hive HomeShield

The smart alarm system that helps you protect your home from your phone. Arm and disarm remotely, instant notifications to you and your family, plus smart incident reports

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Discover Hive HomeShield

The smart alarm system that helps you protect your home from your phone. Arm and disarm remotely, instant notifications to you and your family, plus smart incident reports

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