Alexa, tell Hive to...

Now you can control your home with your voice thanks to Amazon Echo and your new virtual assistant, Alexa.

Let's get started

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What is Alexa?

An assistant, an extra pair of hands, a new best friend - that's Alexa. She'll turn the heating on when you're feeling a bit chilly. She'll switch the lights on when it gets dark. She'll even turn the kettle on if you fancy a cup of tea. Alexa is the voice of Amazon Echo, so once you’ve got it in your home, all you need to say is Alexa, tell Hive to...

What can Alexa and
Hive do?

Here are just a few examples of what Alexa can do with your smart lights, plugs, and heating.

"Alexa, tell Hive to put the heating on to 22 degrees"

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"I would love to. Your heating is now set to 22 degrees"

"Alexa, tell Hive to turn the hallway light off"

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"Hallway light is off. You can remind me later to turn it on for you if you like"

"Alexa, tell Hive to pop the kettle on"

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"Kettle is on. You can remind me later to turn it off for you"

Getting Started

Once you've purchased Amazon Echo and downloaded the Alexa App, you will need to enable the Hive skill to connect to Hive Active Heating™, Hive Active Light™ LED bulbs, and Hive Active Plug™ smart plugs.

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Step 1

Enable the Hive Skill

From your Alexa app, tap ‘Skills’ in the menu and search for Hive. Tap ‘Enable’.

Step 2

Link Account

Enter your Hive username and password and follow the onscreen instructions.

Step 3

Talk to Alexa

Now the fun part. Ask Alexa to control Hive. Check a full list of things you can control by clicking here.

Got a suggestion?

We want to make your experience as useful, rewarding and fun as possible. So if there's a feature or phrase you think we've missed, or just something awesome you'd like Alexa and Hive to do, submit your suggestion below.

Help and Support

Why doesn't Alexa recognise my device?

There are around 12,000 device names that Alexa will recognise. If she's struggling to control yours it could be that it isn't in her database yet. We update this list on a regular basis, but to save time we'd recommend renaming your device to one of the 12,000 names she can recognise.

You can check this by clicking here (don’t worry, you can search the database. No need to read the 12,000 names.)

To change your device name

Login to Hive, go to ‘Manage devices’ and click on the device you want to edit. In the Hive app, tap on the pencil icon to edit the name. On desktop, click ‘Manage’ to the right of the device. The next screen you see will have a box you can edit with the device name in. On both the app and desktop you'll see a confirmation message when the change has successfully saved.

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Alexa asks me for my light, plug or zone name. Why?

Hive is all about giving you control, so Alexa will always ask unless you have told her exactly which zone, light or plug you want to control.

If you're not sure what they're called, head to your Hive app or login online. Go to the ‘Manage devices’ screen to see a list of all your device names.

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What can I control with Hive and Alexa?

You can control Hive Active Heating™, Hive Active Light™ LED bulbs, and Hive Active Plug™ smart plugs with Alexa.

Heating
You can turn your heating on to a whole degree, boost the heating and turn it off. Try saying:

Alexa, tell hive to switch my heating to 21 degrees.
Alexa, tell hive to put my heating off.
Alexa, tell hive to boost my heating.
Alexa, tell hive to boost my hot water.

Lights
You can turn your lights on and off by using the name you gave them. Tip - you can check the light name in your Hive app

Alexa, tell hive to turn my landing light on.
Alexa, tell hive to switch my living room light off.

Plugs
You can turn your plugs on and off by using the name you gave them. Tip - you can check the plug name in your Hive app

Alexa, tell hive to turn my Kettle on.
Alexa, tell hive to switch my TV off.

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How do I talk to Alexa?

Chatting to Alexa is easy. When you want her to control your Hive devices, start by saying “Alexa, tell Hive” or “Alexa, ask Hive to…”. (Just like asking your friend to help you out.)

We're learning how people communicate with her, so please be generous with your feedback. Got a suggestion? Tell us here.

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My Amazon Echo isn't working. What can I do?

Get in touch with Amazon customer services. They will be happy to help.

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Still have a question? If you didn't find what you are looking for above, you can reach us by emailing help@hivehome.com or can call 0800 980 8614.

Amazon, Echo, Alexa, Dash, Echo Dot, Amazon Tap, Amazon Fire TV and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

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