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My Hive Hub isn’t connecting to my Sky Q router, what should I do?

If you’re having trouble connecting your Hive Hub to a new Sky Q router this may be because 'Sky Broadband Shield' has been activated by default.

To deactivate it please follow these steps:

* Sign in to with your Sky iD.
* Scroll down and select Switch off. It may take around 15 minutes to be able to view previously blocked websites.
* Once this is complete, you may need to restart your hub if it doesn't automatically connect.

That's it, you're done!

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