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How do I set up my replacement Hive Thermostat?

To set up your replacement Hive Thermostat, please follow the steps below.

Before you start, please note: By following these steps your existing heating schedules and settings will be reset.

1. Open your Hive app and go to the dashboard to make sure that your Hive Heating is online. If it is offline and you have followed the steps here, or if you have multizone heating, please contact us. Otherwise, continue to step 2.

2. If on the dashboard, select 'Add'. Alternatively, click the top right corner to access the menu.

3. Tap "Upgrade or Replace" and follow the on-screen instructions. 

Graphical user interface, text, application  Description automatically generated
Note: if you cannot see the "Upgrade or Replace" option, please click here

4. That's it! You should now be able to control your new thermostat through the Hive app.
Hive Hint: We recommend that you keep the phone awake and on the Hive app screen throughout the journey. Please make sure your phone is connected to WiFi and that you have more than 50% battery before you start the journey. The full process should not take more than 20 mins.

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If the above article does not answer your question, please try contacting our customer support team by sending us a message.

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