Contact Us

Product & Technical Support

Visit the FAQs page for help or you can watch our ‘How to’ videos on YouTube. For Technical Support, call the team on 1850 680 680 or email: help.irl@hivehome.com.
Lines are open 8am-9pm Mon to Sun.

Where we are

19-22 Rathbone Place, London W1T 1HY

Hive complaints process

We’re really sorry you’re not happy. We want to sort things out for you quickly, so please give us a ring on 1850 680 680. (Lines are open 8am-9pm Mon to Sun). If you’d rather complain in writing, please email us at help.irl@hivehome.com.

We will always try to resolve your complaint as soon as we receive it. Where we can't we will aim to send you an acknowledgement of your complaint within 48 hours and tell you who is dealing with the matter so that you know who to contact. Where your case is complex or involves a number of issues, we may need some time to make sure that we have covered everything. We will keep you regularly informed, either by telephone or in writing, while we do so.

If you purchased a product or service online, you also have the option to visit the European Commission’s online dispute resolution platform which will help route your query or concern to us.