How can we help you?
How can I change my password and what should I do if I forget it? [Ireland]
If you want to change your password you can do so in the 'Account' section of the Hive app or via the online dashboard. Please note, you'll need to know your old password before you set a new one.
If you've forgotten your password tap ‘Forgot password’ on the login screen of the Hive app on your smartphone and follow the steps, or you can reset your password on the Hive website. For this process you'll need access to the email account associated with your Hive account.
If you've forgotten your password tap ‘Forgot password’ on the login screen of the Hive app on your smartphone and follow the steps, or you can reset your password on the Hive website. For this process you'll need access to the email account associated with your Hive account.
Featured Articles
- Can I have a different number of time slots for different days of the week with Hive Active Heating?
- What voltage does a Hive receiver operate on?
- What is the “anti-stick” feature in Hive Radiator Valves?
- Do Hive Radiator Valves work with centrally controlled or district heating?
- Do Hive Radiator Valves require Hive Active Heating to work?
- Can I replace just one or two radiator valves at a time?
- Do Hive Radiator Valves work with multizone heating?
- How do I factory reset my Hive Radiator Valve?
- What hub do I need to control my Hive Radiator Valves?
- How do I set up temperature notifications for my Hive Active Heating?
- What to do if your Hive Thermostat has a 'No RF' message on the display
- How do I use text control (SMS) with Hive Active Heating? [Ireland]
- Will my Hive Thermostat still work if it’s offline in the app, or if my Hive Hub is offline?
- Why is my boiler turning off before my home has reached target temperature?
- What can I do if Hive isn’t working?
- How do I change the batteries in my Hive Radiator Valve?
- What to do if your Hive Thermostat has a 'No Signal' message on the display
- What to do if your Hive Receiver has a red status light
- What do I do if my Hive Radiator Valve is offline?
