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Will my Hive Thermostat still work if it’s offline in the app, or if my Hive Hub is offline?

Your hub is the part of your Hive ecosystem that connects your thermostat to the internet. If it loses connection to the internet, or if the thermostat loses connection to the hub, you won't be able to control your thermostat remotely.

If your heating or hub is offline, your Hive app will show you and tell you what's going wrong. It will also give you troubleshooting steps to help you resolve the problem.

As long as your Hive receiver doesn’t show a red status light, your thermostat will still continue to work to your programmed schedule if it’s already in schedule mode, as well as maintain your desired temperature. You can also manually adjust the settings from the thermostat itself.

If your Hive Receiver has a red status light, please see our FAQ for more help.

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