Hive HomeShield: Smart Home Security System
Smart Home Security
Protect your home from your phone with easy control, smart security reports and intelligent alerts for the whole family.
Get started
Wireless, wifi smart home security device packs
Subscribe to Hive HomeShield, select the devices for your smart alarm system, start protecting your home.
Our HomeShield plans
Our HomeShield plan now comes completely free of charge, or get even
greater home protection with HomeShield Plus for just £9.99 per month.
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Set your alarm remotely
Set your alarm using your smartphone or Apple Watch anytime, anywhere. |
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Mode change via Apple Watch
Change Modes and arm or disarm your alarm system using your Apple Watch. |
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Family and friends access
Give family or trusted friends access to your HomeShield. So, if the alarm is triggered, they'll also receive alerts. And by assigning them individual PINs, you'll know the moment someone gets home. |
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As soon as the alarm is triggered, everyone with access to your Hive HomeShield will receive an alert. The emergency button in the app will quickly connect you straight to your local police station. |
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View incidents reports
If there's a break-in at your house, download and share videos or reports of exactly what's happened from the moment movement was detected. |
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Intelligent alerts
The moment your alarm is triggered by your Hive View, motion sensor, or contact sensor you’ll get an instant alert. Receive a notification so you can take action straight away. |
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Intelligent alerts plus
The moment your alarm is triggered by your Hive View, motion sensor, or contact sensor you’ll get an instant alert. Receive a phone call or text so you can take action straight away. |
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Theft protection
In the unlikely event that your outdoor camera or siren is stolen, we’ll send you a replacement free of charge. |
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Guest access
Give your babysitter, cleaner or dogwalker their own unique PIN. So that they can get temporary access to your home for the times they need without requiring access to the app. |
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Extended warranty*
When you buy Hive products that connect with Hive HomeShield, you’ll be protected by our ongoing warranty – and that’s for as long as your Hive HomeShield subscription runs. |
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10% off Hive products
Get a 10% discount when you buy any Hive devices or accessories, so you can mix and match products for a smarter home |
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Cloud storage
HomeShield membership includes 30 days of unlimited video history. So you'll never miss a thing. |
24 hours | 30 days |
*Applies to products working and visible on your Hive HomeShield dashboard in the Hive app. See terms and conditions
Easy arm & disarm
Control of your connected alarm system from your smart devices
With HomeShield you can control you alarm system from anywhere using your phone, tablet or Apple Watch. Customise the Home, Sleep and Away Modes to help keep your home safe and secure when you’re away or asleep
Person alert
Person detected: Front door camera
Person alert
Person detected: Front door camera
Intelligent alerts
Never miss an alert
HomeShield notifies you and your trusted contacts by text, automated phone call and app notifications. Invite family and friends to help you manage your HomeShield alerts. You are in control of what they can see and do with Partner, Family or Guest permission levels.
Live View
Capture everything
The HomeShield dashboard is a snapshot of what is happening in your home. Hive View cameras are integrated seamlessly into HomeShield so you can easily use their features such as live view, 2-way audio, define Activity Zones where it should record events, and even play a sound such as a dog bark.
Live Report
Take action
View a report of your device’s activity in the event of an alarm. If your alarm has been activated, you can check camera footage and stop the alarm or call the local police, straight from the app.
Download complete
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Camera event history
Travel back in time
With 30-day unlimited camera event storage, easily find and share your footage.
Simple dashboard
View your devices at a glance on your HomeShield dashboard to give you complete control and peace of mind knowing your family and home are safe.
In the loop
View a list of chronological events that has occured in real time to see who and what your security system has recorded.
Simple dashboard
View your devices at a glance on your HomeShield dashboard to give you complete control and peace of mind knowing your family and home are safe.
In the loop
View a list of chronological events that has occured in real time to see who and what your security system has recorded.
We’ve got your back
Encrypted secure data
We've created a family of products that connect your home and make daily life easier.
Continuous updates
Continuous security and OS updates will keep your phone and hardware performing at its best.
Free 30-day trial
30 days’ free subscription to HomeShield is included. You can cancel your HomeShield subscription at any time.
Expand your Hive Smart Home
HomeShield works with our other Hive products to give you a seamless smart home experience, all through one app.
How do I install HomeShield myself?
To install devices like the external camera and siren yourself, you need to be comfortable drilling through the external walls of your home. You'll also need the right equipment including a tall ladder that allows you to safely drill at the recommended height, and a power drill with a masonry drill bit of at least 400mm length.
If you are comfortable doing this, we will take you through a step-by-step installation guide in the app. Go to Install HomeShield from the Install Menu. Ensure the location check is the correct address, then select Install myself.
Go through each screen on the app, making sure to read any of the notes and advice along the way including where to place devices and setting all your cameras to the correct settings. Install each device one at a time. You'll then be given the option to add any existing Hive devices to your HomeShield in "Add existing devices". This will bring up a list of devices you already have that are not included in HomeShield yet. By selecting these, and which location they are in, you will be able to see them room-by-room in your HomeShield dashboard.
Once you have completed this, watch the HomeShield tour which shows you how to get started with HomeShield. You can find this tour and more information on how to use HomeShield in Menu > Help > HomeShield
Will my existing devices work with HomeShield?
Yes, your existing devices will still work once you have HomeShield installed. For example if you already had a window or door sensor on your front door, you can add this device to HomeShield. Click on the menu button on the top left corner of your app and select "Manage Devices". Click on the device you wish to add to HomeShield, and then select HomeShield from the menu, switching the toggle on to add. You will be asked to select a location from the list, then press save. When you return to your HomeShield dashboard the device will appear within the room you have chosen
Will pets set off my HomeShield alarm?
Hive Motion Sensors can’t identify between a person, animal or other motion – so a pet moving past the motion sensor could trigger the alarm. You can use a Hive View Indoor camera (as this can distinguish a person from an animal) if you want to detect motion. Or you can use window or door sensors, making sure you close those doors or windows that you wish to trigger the alarm.
If you choose a professional installation, the installer will be able to show you where’s best for your sensors and cameras.
Will HomeShield work with my existing hub?
To use HomeShield you’ll need a current version of our Hive Hub. If you have the hub shown below, please contact us to discuss your upgrade. We are open Monday to Sunday from 8.00am until 9.00pm.
Will my HomeShield still work offline?
If you lose your broadband connection your HomeShield sensors will continue to work. If the alarm is triggered the siren will sound and the keypad will continue to work. However, you will not be notified.
As soon as the connection is restored the reports and activity logs will be updated.
What happens when my HomeShield power goes down?
If you have lost power to your home then your hub will go offline, and your HomeShield system will become de-activated so you will not receive any notifications and your alarm cannot be raised. When the hub comes back online, it will revert to the mode you set before it went offline. If you lose mains power just to the Siren, it has battery backup for 12 hours, including a 30 minute alarm. You will receive a notification that your siren is running on battery power.
"My old system was so clumsy, with Hive’s app home security has never been so easy to live with."
Jane, Richmond, 2019
Our app delivers the best experience for all our customers.
4.5 Stars from over 29,000 customers.
Modes
HomeShield Modes offer three levels of control for your smart alarm system. Customise which devices will trigger the alarm to tailor it to your home and needs.
Three levels of control
Home
Turns off internal sensors and cameras for privacy whilst continuing to monitor outside with Hive View Outdoor still active and monitoring.
Away
Away Mode keeps your property and belongings safe whilst you’re at work, at shops or on holiday.
Sleep
Sleep Mode keeps you safe whilst you’re in bed, arming locations that shouldn’t see movement.
Home
Turns off internal sensors and cameras for privacy whilst continuing to monitor outside with Hive View Outdoor still active and monitoring.
Away
Away Mode keeps your property and belongings safe whilst you’re at work, at shops or on holiday.
Sleep
Sleep Mode keeps you safe whilst you’re in bed, arming locations that shouldn’t see movement.
Triggering Modes
At the heart of the HomeShield alarm system are three customisable Modes to help you keep you and your family safe.
You change change what products detect activity, and which will turn on when the alarm goes off in HomeShield Settings.
Once a device detects activity, HomeShield triggers these settings such as the Siren alarming or turning on the lights.
Family and guests access
Invite others and assign levels of access to let them use your HomeShield system via the Hive app.
Permission levels
HomeShield gives you the control by letting you choose from either Partner, Family or Guest permissions with its own unique security app access. See the table below to view the different access levels.
| Owner | Partner | Family | Guest | |
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| Change Mode from Keypad. | ||||
| Change Mode from App. | ||||
| View your Activity, Timeline, Events, Reports and Cameras. | ||||
| Delete video recordings. | ||||
| Install or remove devices. | ||||
| Invite, remove or view other peoples details. | ||||
| Remove the owner or change the owner’s permissions. |
How do I change my PIN?
You can only change your own PIN in the Hive app if you are the Owner. To do this, go to Menu > People > select your profile > Keypad PIN, and key in the PIN you wish to change it to. You can see what other PINs are currently in use. If you are a Partner, Family or Guest you will need to ask the Owner to change your PIN.
Who will get notifications when my alarm is going off?
You can choose who receives notifications when your alarm is raised. This can be you, your partner, family and friends.
What happens when you receive an alarm call from Hive?
We call you from 01253 335522 (and suggest you add this number to your phone contacts under 'Hive HomeShield'). You'll get an automated message informing you what has triggered the alarm and the call will automatically finish. Go to your Hive app to review what has happened and take action if necessary. We recommend you review your phone settings to ensure you receive the call:
Android – In Do Not Disturb settings, select starred contacts and add Hive as a starred contact.
iOS – Add the Hive telephone number to your favourites. This will ensure the Hive number still calls you even if you have Do Not Disturb switched on.
How do I invite others to share access to my HomeShield?
It is easy to invite family members and other trusted contacts to have access to your HomeShield home, and control the level of access. Simply go to the People menu, and tap Invite. Here you select which level of Permission you want to give to that person, and share the invite via message from the app.
How do I use HomeShield if I am invited to someone's home?
When you receive an invitation to share a home in HomeShield you are being invited to help that person manage their home security. You can be invited as a partner, family member or guest. If you have been invited as a partner or family member, you will first need to download the Hive app if you have not already got it on your phone. Then accept the invite from the original message (step 3) which will then take you to the log in page. Log in with your own Hive account details. Then when you open your Hive app, you will be able to see that person's home.
If you have been invited as a guest, you do not have to download the app to use the PIN on the keypad.
Who will get notifications when my alarm goes off?
You can choose who receives notifications when your alarm is raised. This can be you, your partner, family and friends.
When you set your Mode settings (in HomeShield settings, Modes) in the 'Then' section you can select which of your trusted contacts will receive alarm notifications. To edit your own notifications, go to HomeShield settings, Notifications preferences and select from In App notifications, Text messages and Automated phone call. When you invite a trusted contact, they can also set their own notification preferences in the same way.
What happens when I receive an alarm call from Hive?
You'll get an automated message informing you what has triggered the alarm and the call will automatically finish. Go to your Hive app to review what has happened and take action if necessary. We recommend you review your phone settings to ensure you receive the call.
Camera history
Go back in time and see what events occurred at home with 30 day camera footage history.
Capture every moment
We got your back by letting you easily scroll back in time, or filter by a specific date to see all the events that has happened at your home.
How do I upgrade the number of cameras with 30 day storage?
You can upgrade your subscription to include more cameras: £11.99 for 2 cameras and £15.99 for unlimited cameras. You can find options and upgrade your subscription in the Account & Settings menu and upgrade.
How do I change which camera will store footage for 30 days?
You can manage your subscriptions within Active Subscriptions within the menu.
How many cameras can have 30 day storage with HomeShield?
You have 30 days rolling storage for one camera included in the £9.99 and you can upgrade your subscription to include more cameras any time. It costs £11.99 per month for 2 cameras and £15.99 per month for unlimited camera footage.
Can I customise my Mode settings to suit my home?
Yes. Once you start to use Hive View cameras within HomeShield, you will use the Modes to control when they are monitoring for activity or switched into Privacy mode (not monitoring). For example, in Home mode you may want outside cameras to continue to monitor for activity but indoor cameras to remain in privacy mode. We recommend Hive View Outdoor is included in all modes to ensure you capture activity outside the home.
How many cameras can I include within the HomeShield subscription?
You have 30 days rolling storage for one camera included in the £9.99 and you can upgrade your subscription to include more cameras any time. It costs £11.99 per month for 2 cameras and £15.99 per month for unlimited camera footage.
Activity Zones
Activity Zones allow you to select which areas of your camera's view that it will monitor.
How it works
When you create an Activity Zone, you can set where you want your camera to monitor and the camera will only detect movement or people in these areas. Anything outside of these areas will not be monitored.
Live report
View real time events on the HomeShield dashboard so you can take action if anything has happened.
Live report
HomeShield updates the report continuously in the event of an incident. You will be able to see who has been notified if you are away, what devices are still active, and view and download any camera footage taken during the event.
It provides reassurance that other users have been notified in case you are away and someone else needs to take action. They can stop the alarm or call the local authorities from the Hive app.
Download and share
HomeShield includes 30 day camera history. You can download the videos of events that have occurred. Once downloaded you can share with family or friends.
Camera schedules within HomeShield
If you have existing camera schedules, when you move your camera to HomeShield they will be over-written by the mode settings.
Why is there a delay in my alarm being triggered?
When Hive HomeShield is in Sleep or Away mode and detects something that might raise the alarm, there is a grace period before the siren sounds to allow for the user to change the mode to "Home" either on their smartphone or the keypad. When the grace period is up the siren will go off. You can edit this grace period in Menu > HomeShield settings > Countdown.
How many cameras can I include within the HomeShield subscription?
You have 30 days rolling storage for one camera included in the £9.99 and you can upgrade your subscription to include more cameras any time. It costs £11.99 per month for 2 cameras and £15.99 per month for unlimited camera footage.
Is there a grace period to turn the alarm off before the Siren goes off?
When your HomeShield is in Sleep or Away mode and detects something that will raise the alarm, there is a countdown before the Siren sounds to allow you to change the mode to Home. When this countdown is complete the Siren will sound. You can edit this countdown in your HomeShield settings.
HomeShield Plans
Single camera, £9.99 per month
Two cameras, £11.99 per month
Unlimited cameras, £15.99 per month
