How can we help you?
Can I cancel my order and get a refund? (Ireland)
You are entitled to cancel your order. If you have purchased Hive products directly either through hivehome.com or over the phone and wish to cancel, you must get in touch with us within fourteen calendar days, starting from the day after you receive your Hive products. You can get in touch via the 'chat now' webchat option. You can consider your notice of cancellation to have been served (received) as soon as advise us. If you purchased directly through Bord Gais please either email hive@bordgais.ie or call 01 6110189.
If you have purchased Hive via a third party, any return is subject to their returns policy and their Terms and Conditions will apply.
If your Hive Active Heating has already been installed, there will be a fee of €159 to have your kit removed by us.
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