Hive Keypad

+ £9.99 per month for HomeShield Plus - 1st month free

Easily arm and disarm your Hive HomeShield system on the Hive Keypad. Give family, friends and guests their own unique PIN so they can also change HomeShield modes.

Quantity
FREE standard delivery - 3 to 5 business days
Frequently bought together
Subtotal: £99.00
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Hive Keypad
£99.00
Plus HomeShield from £9.99/mo. and 30-days of unlimited history. 1st month free for new customers.

Raise the alarm

If you spot something happening outside on your Hive View camera, trigger an SOS from the keypad. This will sound the alarm and notify your contacts.

Arm / disarm your alarm easily

Arm or disarm your alarm with PINs that you can create and manage in your Hive app.

Customisable modes

Customise Sleep, Home and Away modes in the Hive app to protect the right parts of your home at the right time. Then set them from your smartphone or on your keypad.

Control access

Give trusted family members and friends access to HomeShield. And control how much they can see and do from the Hive app.

Never miss a thing

If your alarm goes off, get automatic notifications for you and your loved ones by SMS, automated phone call or app notification.

Fits your home perfectly

Place your keypad at the main entrances to your home. Or even put one upstairs so you can easily set Sleep mode or use SOS.

Get 10% off Hive devices

When you subscribe to HomeShield, you can enjoy a 10% discount on Hive devices[1]. Just remember to sign into your Hive account when buying a new Hive device and your discount will be automatically applied when you reach the checkout.

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The Hive App

Hive is one of the highest rated smart home apps in the UK with 4 stars* from over 70,000+ customer reviews. Use it to control our smart devices from wherever you are.

*Average rating taken from the App Store and Google Play

Hive works with what you have

Voice control and more

We’ve partnered with some of your favourite smart home brands so you can enjoy Hive on whatever platform you like.

Discover

Installation

The Hive Keypad is easy to install and is battery-powered so no wiring is needed. Wall mount it using wall screws or with the sticky pads provided.

View guide

Warranty All Hive products come with 1 year hardware warranty as standard

Upgrade Warranty

Hive Live subscription

Upgrade to Hive Live for £2.99 per month and get ongoing warranty on all your Hive products.

Discover Hive Live

Upgrade Warranty

Hive HomeShield subscription

You can join Hive HomeShield for £9.99 per month and get ongoing warranty on your devices, security reports and intelligent alerts for the whole family.

Discover Hive HomeShield
Keypad specifications
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Features

16 button keypad with battery, status and connection indicators

Size

Width: 115mm

Height: 79mm

Depth: 27mm

Weight

170g

Audio

Chimes for keypad presses and to indicate countdown time

Power Supply

2 x CR123A lithium battery (included)

Connectivity

Zigbee

System Requirements

Internet connection: recommended 1.5Mbps or higher

iOS or Android device running an up-to-date operating system

Hive app download (iOS or Android)

Hive Hub

Usage

Designed to be mounted on an internal wall

What's in the box
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Keypad

Keypad

Mounting screws and wall plugs

Reset pin

User guide

Frequently asked questions
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Why is my keypad not appearing on my HomeShield dashboard?
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The keypad is visible in Manage Devices in the menu. Here you will be able to move, rename and view device information. As you control these devices through mode settings, they do not appear on the dashboard.

How can I reset my keypad PIN?
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To reset your keypad PIN, you can either:

  • Go to People, select your icon and choose another PIN (You can select Reminders of PINs being used so you don't use an existing PIN)

  • Go to HomeShield Settings > My Keypad PIN > Show PIN to reveal the PIN

How do I change the battery on my keypad?
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If the keypad battery warning light is flashing red, you will need to replace the batteries soon. If your keypad light is solid red, it will soon shut down unless you replace the batteries immediately. Your keypad requires 2x CR123 batteries.

What devices can I get the Hive app on?
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You can get the Hive app on many smartphones, tablets and the Apple Watch. iOS or Android devices must be running an up-to-date operating system.

What are your delivery options?
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Free standard delivery is included when spending over £50 (3 - 5 business days).

Order before 12:30pm Monday - Thursday and get next day delivery for £5.

Once ordered, you can track your order online.

> Track your order

Can I return this product?
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Yes.

If you’ve purchased Hive products directly through our website or over the phone, you’ll need to contact us within 14 days (starting from the day you receive your Hive products).

If a British Gas engineer has installed your Hive products and you’d like to return them, you’ll need to let us know within 14 days from the point of installation.

You can contact us on web chat and we’ll provide you with a returns number and send you a returns label. Print the label out and send it to our warehouse, free of charge. Once we receive your product, we’ll aim to process your refund within 5 working days.

What's the warranty period?
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Hive products come with a 1-year standard warranty.

If you want to increase your warranty, you can join Hive Live for £2.99 per month and get ongoing warranty on your Hive products.

> Learn more about Hive Live

Discover Hive HomeShield

The smart alarm system that helps you protect your home from your phone. Arm and disarm remotely, instant notifications to you and your family, plus smart incident reports

Discover Hive HomeShield

The smart alarm system that helps you protect your home from your phone. Arm and disarm remotely, instant notifications to you and your family, plus smart incident reports

[1] HomeShield 10% discount applies to hardware products only and does not include subscriptions to other services we offer. Terms apply - see hivehome.com/terms.
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