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I'm having issues installing my Hive View or Hive View Outdoor, what should I do?
If you are having issues installing Hive View or Hive View Outdoor please try the below.
- Check the camera is plugged in, powered on, and the ring light on the camera screen is flashing blue
1. To power the camera on, press the power button for 1-2 seconds or reattach the camera cube to the stand when the stand has mains power. Hive View Outdoor will turn on automatically when plugged in.
2. If the ring light is not flashing blue: press and hold the power button for c.10 seconds until the ring LED does start flashing blue.
- Check you have enabled permissions for the Hive app to use your location in your phone's settings. See your phone manufacturer's instructions for information on how to do this.
- Check the network you are trying to connect to is not one of the following:
1. A public Wi-Fi hotspot
2. A network that requires a cloud based username and password in order to connect
3. Using an undiscoverable router
Next check:
1. Your phone is close enough to the camera during installation to maintain the connection
2. Your camera is close enough to the Wi-Fi router you are trying to install it to
3. Your router has an internet connection. You can check this with your Internet Service Provider
If you're still unable to install Hive View or Hive View Outdoor please follow the below steps:
- For Hive View: Take the camera cube off the stand and press the power button on the underside of the camera cube to turn off. Then hold the power button for 1-2 seconds or reattach the camera cube to the stand when the stand has mains power to turn back on, then start the installation journey again
-For Hive View Outdoor: Turn the power off and on again at the power socket, then start the installation journey again
- Log out of the Hive app and force close the application for Android and iOS double click the home button and swipe the app up to force close - Delete the app and install again
- Factory restore the camera: press the reset button in the pin hole on the underside of the camera for c.7-8 seconds until you see the ring light double flash yellow twice
If you’re still not up and running, please contact us. Our opening hours are:
UK and Ireland: Monday to Friday 9am-7pm, Saturday 9am – 5pm and Sunday 10am – 5pm (webchat only)
North America: Monday to Friday 9am-1pm EST and Saturday 9am – 11am EST. We are closed on Sundays.
- Check the camera is plugged in, powered on, and the ring light on the camera screen is flashing blue
1. To power the camera on, press the power button for 1-2 seconds or reattach the camera cube to the stand when the stand has mains power. Hive View Outdoor will turn on automatically when plugged in.
2. If the ring light is not flashing blue: press and hold the power button for c.10 seconds until the ring LED does start flashing blue.
- Check you have enabled permissions for the Hive app to use your location in your phone's settings. See your phone manufacturer's instructions for information on how to do this.
- Check the network you are trying to connect to is not one of the following:
1. A public Wi-Fi hotspot
2. A network that requires a cloud based username and password in order to connect
3. Using an undiscoverable router
Next check:
1. Your phone is close enough to the camera during installation to maintain the connection
2. Your camera is close enough to the Wi-Fi router you are trying to install it to
3. Your router has an internet connection. You can check this with your Internet Service Provider
If you're still unable to install Hive View or Hive View Outdoor please follow the below steps:
- For Hive View: Take the camera cube off the stand and press the power button on the underside of the camera cube to turn off. Then hold the power button for 1-2 seconds or reattach the camera cube to the stand when the stand has mains power to turn back on, then start the installation journey again
-For Hive View Outdoor: Turn the power off and on again at the power socket, then start the installation journey again
- Log out of the Hive app and force close the application for Android and iOS double click the home button and swipe the app up to force close - Delete the app and install again
- Factory restore the camera: press the reset button in the pin hole on the underside of the camera for c.7-8 seconds until you see the ring light double flash yellow twice
If you’re still not up and running, please contact us. Our opening hours are:
UK and Ireland: Monday to Friday 9am-7pm, Saturday 9am – 5pm and Sunday 10am – 5pm (webchat only)
North America: Monday to Friday 9am-1pm EST and Saturday 9am – 11am EST. We are closed on Sundays.
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