How can we help you?
How do recordings on my Hive View and Hive View Outdoor work?
When motion, person or sound is detected Hive View and Hive View Outdoor records a video from 5 seconds before this to 10 seconds after the activity event ends.
• If another event is detected during recording, the recording extends.
• The recording finishes after 10 seconds of no activity
• After 10 minutes the recording will finish and a new recording will begin if activity continues
• If the camera loses network connection, the camera will continue recording video until that event ends, up to a maximum of 10 minutes. It will then not record any further events until the camera is back online.
Hive View and Hive View Outdoor will record only when:
• Switched on at the unit and connected to broadband
• Camera monitoring is on
• Motion, person or sound detection is turned on
Recordings can be accessed at any time, whether the camera is online or offline. This excludes recordings that started but didn't finish before the camera went offline or those beyond your 30-day camera history if you have Hive Video Playback membership or 24 hours earlier if you have standard 24-hour playback.
• If another event is detected during recording, the recording extends.
• The recording finishes after 10 seconds of no activity
• After 10 minutes the recording will finish and a new recording will begin if activity continues
• If the camera loses network connection, the camera will continue recording video until that event ends, up to a maximum of 10 minutes. It will then not record any further events until the camera is back online.
Hive View and Hive View Outdoor will record only when:
• Switched on at the unit and connected to broadband
• Camera monitoring is on
• Motion, person or sound detection is turned on
Recordings can be accessed at any time, whether the camera is online or offline. This excludes recordings that started but didn't finish before the camera went offline or those beyond your 30-day camera history if you have Hive Video Playback membership or 24 hours earlier if you have standard 24-hour playback.
Featured Articles
- How can I update my Hive View or Hive View Outdoor firmware?
- How do I view my Hive View or Hive View Outdoor HD live stream?
- How do I zoom on Hive View or Hive View Outdoor?
- I haven't received an activity notification for my Hive View or Hive View Outdoor, what should I do?
- How will I receive activity notifications for my Hive View and Hive View Outdoor?
- How does the time zone work for Hive View and Hive View Outdoor?
- How do I turn the chimes off on my Hive View or Hive View Outdoor?
- How do I turn the lights off on my Hive View or Hive View Outdoor?
- How do I turn activity notifications on or off for Hive View or Hive View Outdoor?
- How do I remove Hive View or Hive View Outdoor from my Hive app?
- How can I change the format in which I receive activity notifications for my Hive View or Hive View Outdoor?
- How can I amend my detection settings for Hive View or Hive View Outdoor?
- I've received a system notification saying my Hive View or Hive View Outdoor is too hot, what should I do?
- The Wi-Fi in my home is slow after installing my Hive View or Hive View Outdoor?
- What do the different lights on my Hive View and Hive View Outdoor mean?
- Will my Hive View or Hive View Outdoor switch off if my broadband is turned off or stops working?
- I can’t find the Hive View or Hive View Outdoor file I downloaded
- Why am I not getting activity detected on my Hive View or Hive View Outdoor?
- Why didn't I receive an image of the person seen in my person activity notification?
- How do I reset my Hive View Outdoor?
- How do I set up Activity Zones?
- What are Activity Zones and what do they do?
- How do I turn my Hive View or Hive View Outdoor on/off?
- What is the Play A Sound feature?
- How do I use the Play A Sound feature?
- How does 'Grab and Go' battery mode work on Hive View?
- I've received a system notification saying my Hive View battery is low, what should I do?
- Where are my Hive View and Hive View Outdoor recordings stored?
- How do I change the Wi-Fi router or network that my Hive View or Hive View Outdoor is connected to?
- How do I switch privacy mode on/off for Hive View and Hive View Outdoor?
- How do I download my Hive View or Hive View Outdoor recordings?
- How do I talk through my Hive View or Hive View Outdoor?
- The video recording for my Hive View or Hive View Outdoor is repeatedly interrupted or takes a long time to start up, what should I do?
- My Hive View is showing as offline in the Hive app, what should I do?
- What happens if I decide to cancel my Hive Video Playback Membership?
- An activity event wasn't detected by my Hive View or Hive View Outdoor, how do I resolve this?
- What can I do if my Hive View or Hive View Outdoor isn’t working?
- How do I reset my Hive View?
