How can we help you?
I haven't received an activity notification for my Hive View or Hive View Outdoor, what should I do?
Firstly, check that your camera has monitoring switched on. You can change this using the shield icon under your viewing pane.
Next, check that notifications are enabled for your Hive View or Hive View Outdoor. You can do this by following these steps:
1. Head to your Hive app and log-in if needed using your username and password
2. Select the camera you wish to view from the dashboard
3. Select the “Settings” icon and go to the “Notifications” section
4. Check Notifications are toggled on. Note, you should also check if a schedule is set up for your notifications as your schedule may be in a time slot where notifications have been suspended
5. Select “Save” if needed
If you selected push only, check you have enabled permissions to receive push notifications from the Hive app in your phone's settings. See your phone manufacturer's instructions for information on how to do this.
To avoid sending too many notifications we have limited this to keep the information relevant. Every event will be captured in a recording. However, a notification will only be sent every 15 minutes for each event type (sound and motion/person).
If all of this is correct but your phone still fails to receive a notification you will still get this activity captured in a recording so you can check it from your Hive app.
Next, check that notifications are enabled for your Hive View or Hive View Outdoor. You can do this by following these steps:
1. Head to your Hive app and log-in if needed using your username and password
2. Select the camera you wish to view from the dashboard
3. Select the “Settings” icon and go to the “Notifications” section
4. Check Notifications are toggled on. Note, you should also check if a schedule is set up for your notifications as your schedule may be in a time slot where notifications have been suspended
5. Select “Save” if needed
If you selected push only, check you have enabled permissions to receive push notifications from the Hive app in your phone's settings. See your phone manufacturer's instructions for information on how to do this.
To avoid sending too many notifications we have limited this to keep the information relevant. Every event will be captured in a recording. However, a notification will only be sent every 15 minutes for each event type (sound and motion/person).
If all of this is correct but your phone still fails to receive a notification you will still get this activity captured in a recording so you can check it from your Hive app.
Featured Articles
- How can I update my Hive View or Hive View Outdoor firmware?
- How do I view my Hive View or Hive View Outdoor HD live stream?
- How do I zoom on Hive View or Hive View Outdoor?
- How will I receive activity notifications for my Hive View and Hive View Outdoor?
- How does the time zone work for Hive View and Hive View Outdoor?
- How do I turn the chimes off on my Hive View or Hive View Outdoor?
- How do I turn the lights off on my Hive View or Hive View Outdoor?
- How do I turn activity notifications on or off for Hive View or Hive View Outdoor?
- How do I remove Hive View or Hive View Outdoor from my Hive app?
- How can I change the format in which I receive activity notifications for my Hive View or Hive View Outdoor?
- How can I amend my detection settings for Hive View or Hive View Outdoor?
- The Wi-Fi in my home is slow after installing my Hive View or Hive View Outdoor?
- What do the different lights on my Hive View and Hive View Outdoor mean?
- I've received a system notification saying my Hive View or Hive View Outdoor is too hot, what should I do?
- Will my Hive View or Hive View Outdoor switch off if my broadband is turned off or stops working?
- I can’t find the Hive View or Hive View Outdoor file I downloaded
- Why am I not getting activity detected on my Hive View or Hive View Outdoor?
- Why didn't I receive an image of the person seen in my person activity notification?
- How do I reset my Hive View Outdoor?
- How do I set up Activity Zones?
- What are Activity Zones and what do they do?
- How do I turn my Hive View or Hive View Outdoor on/off?
- What is the Play A Sound feature?
- How do I use the Play A Sound feature?
- How does 'Grab and Go' battery mode work on Hive View?
- I've received a system notification saying my Hive View battery is low, what should I do?
- How do recordings on my Hive View and Hive View Outdoor work?
- Where are my Hive View and Hive View Outdoor recordings stored?
- How do I change the Wi-Fi router or network that my Hive View or Hive View Outdoor is connected to?
- How do I switch privacy mode on/off for Hive View and Hive View Outdoor?
- How do I talk through my Hive View or Hive View Outdoor?
- How do I download my Hive View or Hive View Outdoor recordings?
- The video recording for my Hive View or Hive View Outdoor is repeatedly interrupted or takes a long time to start up, what should I do?
- My Hive View is showing as offline in the Hive app, what should I do?
- What happens if I decide to cancel my Hive Video Playback Membership?
- An activity event wasn't detected by my Hive View or Hive View Outdoor, how do I resolve this?
- What can I do if my Hive View or Hive View Outdoor isn’t working?
- How do I reset my Hive View?
